Adriana Martinez-Macias
Gainesville
Summary
Energetic and dedicated, bringing strong organizational and team-building skills to foster collaboration and drive success. Possesses in-depth understanding of process optimization and project management, coupled with proficiency in conflict resolution and strategic planning. Aims to enhance team performance and deliver impactful results.
Experienced leadership professional prepared to guide teams effectively. Strong focus on collaboration and achieving results, ensuring adaptability with changing needs. Proficient in project management, conflict resolution, and strategic planning. Reliable and flexible, fostering cohesive and productive team environment.
Offering key skills in leadership and problem-solving, eager to learn and grow in team-oriented environment. Brings solid foundation in project management principles and effective communication techniques. Ready to use and develop skills in resource allocation.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team Lead MIC
Panera Bread
08.2023 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Associate
Tropical Smoothie
09.2024 - 01.2025
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
- Managed efficient cash register operations.
Education
Associate of Science - Nursing
Northern Virginia Community College
Annandale, VA05-2026
High School Diploma -
Gainseville High School
Gainesville, VA05-2025
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Quality control
- Employee evaluation
- Influencing skills
- Client communication
- Employee training
- Problem-solving
- Flexible schedule
Certification
- Certified ServSafe, Panera Bread - 2/12/2030
Languages
Spanish
Native or Bilingual
Timeline
Associate
Tropical Smoothie
09.2024 - 01.2025
Team Lead MIC
Panera Bread
08.2023 - Current
Associate of Science - Nursing
Northern Virginia Community College
High School Diploma -
Gainseville High School
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