Andrew Smith
Henrico
Summary
Knowledgeable Manager with a strong background in leading delivery teams to successful project completions. Demonstrated ability in optimizing processes and ensuring client satisfaction. Proven track record of effective management, strategic planning, and achieving storewide goals consistently.
Overview
9
9
years of professional experience
Work History
Delivery Leader
Chick-fil-A
06.2021 - Current
- Mitigated risks associated with transportation by implementing rigorous safety protocols.
- Developed contingency plans to address potential delivery delays or disruptions, minimizing impact on customers.
- Mentored new team members, providing training on best practices and standard operating procedures.
- Collaborated with cross-functional teams for seamless end-to-end delivery management.
- Identified and managed path and milestones of delivery schedules.
- Implemented effective performance metrics to monitor team progress and evaluate improvements.
Laser Tag Entertainer & Customer Service
SkateNation Plus
04.2016 - 06.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, company information, and cash-handling.
Education
Information Systems Technology
J Sargeant Reynolds
Richmond, VA01-2027
High School Diploma -
Glen Allen High School
Richmond, VA06-2019
Skills
- Coaching and mentoring
- Customer focus
- Documentation & Recordkeeping
- Time management
- Attention to detail
- Cross-functional coordination
- Vehicle inspections
- Project scheduling
- Team supervision
- Issue resolution
Timeline
Delivery Leader
Chick-fil-A
06.2021 - Current
Laser Tag Entertainer & Customer Service
SkateNation Plus
04.2016 - 06.2021
Information Systems Technology
J Sargeant Reynolds
High School Diploma -
Glen Allen High School
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