Summary
Overview
Work History
Education
Skills
Full Name
Age
Internships
Languages
Timeline
Generic
Adriana Thomas

Adriana Thomas

Henrico,Virginia

Summary

A natural leader with a wonderful attitude seeking a position where I can utilize skills, while contributing to the overall success of the company using clear and effective communication skills, both written and verbal. Growing up in Richmond, VA I learned the importance of knowing and valuing the history of one's surroundings. I was taught from a young age to have pride in my own cultural history. Being Haitian sparked my passion for Caribbean history. As a result, I have a love and curiosity for African & Caribbean studies & hope to pursue a career in museum curation. I pride myself on being efficient in all aspects of any task or job given. I can type 40 wpm and use various data entry skills. A flexible, responsible, and trustworthy individual with a great work ethic.

Overview

7
7
years of professional experience

Work History

Undergraduate Research Assistant

Virginia State University, College Of Humanities
12.2023 - Current
  • Creating an Augmented Virtual reality History App for prospective & current students and faculty to learn more about the history and geography of Virginia State University.
  • Working Independently
  • Skilled at working independently and collaboratively in team environment.

Remote Customer Service Representative

T-Mobile
12.2021 - 06.2023
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered up to 150 inbound calls daily

Customer Service Representative

Michael & Son Services
05.2021 - 11.2021
  • Scheduling appointments for plumbing, HVAC, and electrical issues
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendar.
  • Answered up to 100 calls daily, 40 hour work week

Associate Trainer

Panera Bread LLC.
04.2017 - 05.2021
  • Improved customer satisfaction by consistently providing friendly and efficient service.
  • Created Specialty Drinks
  • Improved customer satisfaction by consistently providing friendly and efficient service.
  • Analyzed team performance and identified opportunities for additional training.
  • Mentored employees during probationary period to answer questions and offer improvement strategies.

Education

Bachelor of Arts - History

Virginia State University
Petersburg, Virginia
12.2024

Some College (No Degree) - Liberal Arts And General Studies

Reynolds Community College
Richmond, Virginia

Skills

  • Research and analysis
  • Grant Writing
  • Writing proficiency
  • Digitization Skills
  • Records Management
  • Historical Research
  • Independent research
  • Collaboration and Teamwork

Full Name

Adriana Thomas

Age

23

Internships

Cultural Resources Management & Labor History Intern

  • May - August 2024
  • Investigating and documenting archeological and historical resources, including the processing, cataloging, analysis, and data entry of archeological materials.
  • Assist with a variety of cultural resource management projects at Monocacy National Battlefield and throughout the National Capital Region (as needed).
  • Participation in projects implementing Section 106 of the National Historic Preservation Act.
  • Research history of mid-20th century migrant workers to expand knowledge of labor history at Monocacy National Battlefield.
  • Compose an annotated bibliography of African American migrant workers and labor history.
  • Assist in developing interpretive concepts for new research on labor history.
  • Additional cultural resource management activities include condition assessments of historic properties, archeological sites, monuments, cultural landscapes, records management, and museum collections management.

Languages

French
Limited Working
Haitian creole
Limited Working

Timeline

Undergraduate Research Assistant

Virginia State University, College Of Humanities
12.2023 - Current

Remote Customer Service Representative

T-Mobile
12.2021 - 06.2023

Customer Service Representative

Michael & Son Services
05.2021 - 11.2021

Associate Trainer

Panera Bread LLC.
04.2017 - 05.2021

Bachelor of Arts - History

Virginia State University

Some College (No Degree) - Liberal Arts And General Studies

Reynolds Community College
Adriana Thomas