Adrianna Cervantes
Newport News
Summary
Dynamic and detail-oriented professional with experience excelling in appointment scheduling and patient care coordination. Proven ability to resolve issues effectively while maintaining professionalism and compliance with HIPAA regulations. Always maintains a clean work environment.
Bilingual in Spanish, enhancing communication with diverse clients and ensuring seamless service delivery.
Overview
11
11
years of professional experience
Work History
Chiropractor Assistant
Infinity Chiropractic
12.2023 - Current
- Conducted initial patient intake interviews, gathering essential medical history information for chiropractor review.
- Coordinated referral processes between primary care physicians and chiropractic staff, facilitating seamless care transitions for patients seeking specialized treatments.
- Ensured a clean and sanitary environment by implementing strict hygiene protocols and maintaining equipment cleanliness.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Input patient data into computer system using Software and checked information for accuracy.
- Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations.
- Confirmed appointments, communicated with clients, and updated client records.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
Head Hostess
Jose Tequilas Mexicano Grill And Cantina
01.2016 - 02.2018
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Quickly and accurately counted drawers at start and end of each shift.
Lead Sales Associate
Bebe
01.2014 - 03.2017
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Managed inventory effectively, minimizing stock-outs and overstock situations.
- Trained, coached, and mentored new sales associates for maximum performance.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Education
Warwick High School
Newport News, VA06.2016
Skills
- Appointment scheduling expertise
- Professionalism and ethics
- Adaptive decision making
- Problem solving
- Detail-oriented focus
- Computer skills
- Spanish Speaking
Languages
Spanish
Native or Bilingual
Timeline
Chiropractor Assistant
Infinity Chiropractic
12.2023 - Current
Head Hostess
Jose Tequilas Mexicano Grill And Cantina
01.2016 - 02.2018
Lead Sales Associate
Bebe
01.2014 - 03.2017
Warwick High School
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