Adrianna Cervantes
Newport News
Summary
Dynamic and detail-oriented professional with experience excelling in appointment scheduling and patient care coordination. Proven ability to resolve issues effectively while maintaining professionalism and compliance with HIPAA regulations. Always maintains a clean work environment.
Bilingual in Spanish, enhancing communication with diverse clients and ensuring seamless service delivery.
Overview
11
11
years of professional experience
Work History
Chiropractor Assistant
Infinity Chiropractic
Yorktown, VA
12.2023 - Current
- Conducted initial patient intake interviews, gathering essential medical history information for chiropractor review.
- Coordinated referral processes between primary care physicians and chiropractic staff, facilitating seamless care transitions for patients seeking specialized treatments.
- Ensured a clean and sanitary environment by implementing strict hygiene protocols and maintaining equipment cleanliness.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Input patient data into computer system using Software and checked information for accuracy.
- Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations.
- Confirmed appointments, communicated with clients, and updated client records.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
Head Hostess
Jose Tequilas Mexicano Grill And Cantina
Wylliesburg, VA
01.2016 - 02.2018
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Quickly and accurately counted drawers at start and end of each shift.
Lead Sales Associate
Bebe
Williamsburg, VA
01.2014 - 03.2017
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Managed inventory effectively, minimizing stock-outs and overstock situations.
- Trained, coached, and mentored new sales associates for maximum performance.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Education
Warwick High School
Newport News, VA06.2016
Skills
- Appointment scheduling expertise
- Professionalism and ethics
- Adaptive decision making
- Problem solving
- Detail-oriented focus
- Computer skills
- Spanish Speaking
Languages
Spanish
Native or Bilingual
Timeline
Chiropractor Assistant
Infinity Chiropractic
12.2023 - Current
Head Hostess
Jose Tequilas Mexicano Grill And Cantina
01.2016 - 02.2018
Lead Sales Associate
Bebe
01.2014 - 03.2017
Warwick High School