Adrianna Coates
Gloucester Point,VA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Wendy's
10.2005 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed schedule for over 30 employees with eye for coverage needs and individual strengths.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Trained new employees on proper food safety protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout establishment.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
Education
High School Diploma - General Studies
Bowling Green High School
Bowling Green, OH06.1998
Skills
- Business Operations Knowledge
- POS Inventory System Operation
- Brand Standards Audits
- Training and Development
- Hiring and Onboarding
- Aloha POS
- Food Safety and Sanitation
- Personnel Scheduling
- Inventory Control
Certification
Current Servsafe certification
Timeline
Assistant General Manager
Wendy's
10.2005 - Current
High School Diploma - General Studies
Bowling Green High School
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