Adrianna Cook
Petersburg
Summary
My outgoing personality and commitment to cleanliness have consistently enhanced client loyalty and operational efficiency, showcasing my ability to thrive in fast-paced environments.
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace.
Known for reliability, flexibility, and creating positive experiences for patrons.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
17
17
years of professional experience
Work History
Service Industry Bartender
Benny's Tavern
08.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Server/Kitchen Staff Member
Cinema Cafe
03.2021 - 08.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Bartender/Kitchen Prep Cook
Buffalo Wild Wings
05.2015 - 02.2020
- Demonstrated versatility by adapting quickly to new recipes or changes in menu requirements.
- Monitored food quality and presentation to maintain high standards.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Cultivated a safe working environment by consistently wearing appropriate protective gear and practicing safe handling techniques during food preparation tasks.
Server Manager
Lighthouse Seafood
09.2013 - 04.2015
- Trained servers on order management, food service quality and how to build rapport with guests.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Server/Kitchen Prep Cook
Texas Roadhouse
10.2011 - 09.2013
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
Lifeguard
Fort Gregg-Adams MWR
05.2008 - 09.2011
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Education
Associate of Science - Nursing
Chester Career College
Chester, VA05-2019
High School Diploma -
Prince George High School
Prince George, VA06-2010
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Outgoing personality
- Cleanliness and hygiene
Timeline
Service Industry Bartender
Benny's Tavern
08.2021 - Current
Server/Kitchen Staff Member
Cinema Cafe
03.2021 - 08.2021
Bartender/Kitchen Prep Cook
Buffalo Wild Wings
05.2015 - 02.2020
Server Manager
Lighthouse Seafood
09.2013 - 04.2015
Server/Kitchen Prep Cook
Texas Roadhouse
10.2011 - 09.2013
Lifeguard
Fort Gregg-Adams MWR
05.2008 - 09.2011
Associate of Science - Nursing
Chester Career College
High School Diploma -
Prince George High School
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