Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adrianna Taylor

Richmond

Summary

  • Complaint resolution
  • Inbound and Outbound Calling
  • Critical Thinking
  • Customer Relations
  • Microsoft PowerPoint
  • Adaptive team player
  • Positive and professional

Overview

11
11
years of professional experience

Work History

Residential Cleaner

Dirty Workz
03.2022 - Current
  • Met standards of cleanliness.
  • Provided specialized deep-cleaning services upon request to restore heavily soiled areas or prepare homes for special events or guests.
  • Cleaned refrigerator interiors and exteriors as instructed by homeowners.
  • Respected customer's privacy while performing duties in their homes.
  • Kept records of time spent on each job for billing purposes.
  • Checked for damages in the property before starting the job.
  • Responded promptly to customer inquiries regarding services offered.
  • Scrubbed sinks, tubs and showers to remove dirt build-up.

Housekeeper

Jefferson Hotel
11.2020 - Current
  • Responded to requests from guests regarding housekeeping needs.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Delivered requested items, such as extra pillows or blankets, to guest rooms.
  • Inspected guest rooms after cleaning to ensure they were presentable.
  • Sanitized all areas of the hotel lobby and public restrooms.

Customer Service Representative

TLK Group
02.2017 - 05.2020
  • Provided accurate information about products and services to customers.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved customer complaints promptly and efficiently.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.

Team Leader

Food Lion
04.2014 - 12.2017
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Assisted customers with locating items within the store when requested.
  • Coordinated with other departments when additional support was needed during peak hours.
  • Performed daily opening and closing procedures for the register area.
  • Monitored cashier performance, providing feedback as needed.
  • Provided guidance to cashiers on how to accurately ring up customers' purchases.
  • Recognized potential theft or fraud attempts by monitoring suspicious behavior.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
  • Supported other teams when necessary, such as stocking shelves or bagging groceries.
  • Managed scheduling, payroll, and time off requests for team members.

Crew Leader

Wendy's
09.2013 - 04.2014
  • Scheduled periodic meetings with crew members to discuss progress and goals achieved.
  • Ensured compliance with all health and safety regulations.
  • Analyzed customer feedback surveys to identify areas where improvements could be made.
  • Directed team of 10-15 crew members in daily operations and assigned tasks.
  • Provided technical support to crew members when operating machinery or equipment.
  • Monitored inventory levels and ordered supplies as needed.
  • Assisted in resolving customer complaints or issues quickly and efficiently.
  • Mentored newly hired crew members to prepare each for job roles.

Education

High School Diploma -

Armstrong High School
Richmond, VA
06.2014

Skills

  • Problem-solving abilities
  • Active Listening
  • Data Entry
  • Computer Proficiency
  • Microsoft Excel
  • Payment Processing
  • Customer satisfaction measurement
  • Multitasking and Organization
  • Crew Management
  • Verbal and written communication

Timeline

Residential Cleaner

Dirty Workz
03.2022 - Current

Housekeeper

Jefferson Hotel
11.2020 - Current

Customer Service Representative

TLK Group
02.2017 - 05.2020

Team Leader

Food Lion
04.2014 - 12.2017

Crew Leader

Wendy's
09.2013 - 04.2014

High School Diploma -

Armstrong High School

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Adrianna Taylor