Adrianna Taylor
Richmond
Summary
- Complaint resolution
- Inbound and Outbound Calling
- Critical Thinking
- Customer Relations
- Microsoft PowerPoint
- Adaptive team player
- Positive and professional
Overview
11
11
years of professional experience
Work History
Residential Cleaner
Dirty Workz
03.2022 - Current
- Met standards of cleanliness.
- Provided specialized deep-cleaning services upon request to restore heavily soiled areas or prepare homes for special events or guests.
- Cleaned refrigerator interiors and exteriors as instructed by homeowners.
- Respected customer's privacy while performing duties in their homes.
- Kept records of time spent on each job for billing purposes.
- Checked for damages in the property before starting the job.
- Responded promptly to customer inquiries regarding services offered.
- Scrubbed sinks, tubs and showers to remove dirt build-up.
Housekeeper
Jefferson Hotel
11.2020 - Current
- Responded to requests from guests regarding housekeeping needs.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Delivered requested items, such as extra pillows or blankets, to guest rooms.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Sanitized all areas of the hotel lobby and public restrooms.
Customer Service Representative
TLK Group
02.2017 - 05.2020
- Provided accurate information about products and services to customers.
- Identified opportunities for upselling additional products or services based on customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered inbound calls, chats and emails to facilitate customer service.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
Team Leader
Food Lion
04.2014 - 12.2017
- Assisted cashiers with resolving customer complaints and inquiries.
- Assisted customers with locating items within the store when requested.
- Coordinated with other departments when additional support was needed during peak hours.
- Performed daily opening and closing procedures for the register area.
- Monitored cashier performance, providing feedback as needed.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Managed scheduling, payroll, and time off requests for team members.
Crew Leader
Wendy's
09.2013 - 04.2014
- Scheduled periodic meetings with crew members to discuss progress and goals achieved.
- Ensured compliance with all health and safety regulations.
- Analyzed customer feedback surveys to identify areas where improvements could be made.
- Directed team of 10-15 crew members in daily operations and assigned tasks.
- Provided technical support to crew members when operating machinery or equipment.
- Monitored inventory levels and ordered supplies as needed.
- Assisted in resolving customer complaints or issues quickly and efficiently.
- Mentored newly hired crew members to prepare each for job roles.
Education
High School Diploma -
Armstrong High School
Richmond, VA06.2014
Skills
- Problem-solving abilities
- Active Listening
- Data Entry
- Computer Proficiency
- Microsoft Excel
- Payment Processing
- Customer satisfaction measurement
- Multitasking and Organization
- Crew Management
- Verbal and written communication
Timeline
Residential Cleaner
Dirty Workz
03.2022 - Current
Housekeeper
Jefferson Hotel
11.2020 - Current
Customer Service Representative
TLK Group
02.2017 - 05.2020
Team Leader
Food Lion
04.2014 - 12.2017
Crew Leader
Wendy's
09.2013 - 04.2014
High School Diploma -
Armstrong High School