Adwoa Asamoah
Manassas
Summary
U.S. ARMY Veteran with 5 years of experience as an Information Specialist experienced in managing data for employers and clients and distributing information across organization. Analyzes data, supports security, organizes and classifies, maintains records and contributes to team efforts. Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Information Technology Specialist
US Army Fort Hood
2020.01 - Current
- Set up network profiles, security permissions and file sharing systems.
- Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
- Ensured data security, implementing encryption measures and access controls for sensitive information.
- Enhanced system performance by implementing and maintaining hardware and software upgrades.
- Led cross-functional teams on complex projects, fostering collaboration among team members and driving project success.
- Designed user-friendly interfaces for proprietary applications, improving overall user experience and adoption rates.
- Optimized system performance by regularly monitoring network traffic and proactively addressing potential bottlenecks.
- Managed IT infrastructure upgrades, ensuring minimal downtime and seamless integration with existing systems.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Translated complex technical issues into digestible language for non-technical users.
- Configured hardware and granted system permissions to new employees.
- Documented support interactions for future reference.
Education
High School Diploma -
Unity Reed High School
Manassas, VA06.2019
Skills
- IT Troubleshooting
- Information Security
- Problem-solving skills
- End-user support
- Network Administration
- Software Updates
- Verbal and written communication
- Technical Support
- Customer Service
- Issue Troubleshooting
- Team Building and Leadership
- Team Leadership
Certification
- Security + License - 2024
Languages
English
Native or Bilingual
Timeline
Information Technology Specialist
US Army Fort Hood
2020.01 - Current
High School Diploma -
Unity Reed High School
- Security + License - 2024
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