Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Timeline
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Aerfan Waziri

Chantilly

Summary

Dedicated customer service associate with proven skills in empathy, communication, and problem-solving. Known for swiftly resolving inquiries and enhancing customer experiences. Committed to supporting team collaboration and maintaining a positive store environment. Results-driven customer service professional with experience in managing inquiries and resolving complaints. Demonstrates strong organizational skills and teamwork to enhance customer satisfaction. Eager to leverage expertise in a dynamic environment to improve service delivery and exceed customer expectations.

Overview

2
2
years of professional experience

Work History

Customer Service Associate

Afghani Retail Store
Tracy
11.2024 - 07.2025
  • Assisted customers with product inquiries and recommendations.
  • Handled customer complaints with empathy and professionalism.
  • Maintained a clean and organized store environment.
  • Collaborated with team members to enhance customer service quality.
  • Educated customers on promotions and store policies effectively.
  • Greeted customers and identified their needs.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Resolved customer inquiries in a timely manner.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Handled cash register operations accurately during peak times.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Customer Service Assistant

Qatar National Library
Doha, Qatar
08.2023 - 11.2024
  • Organized and maintained library materials for easy access and retrieval.
  • Conducted basic technology training for users on library systems.
  • Collaborated with team members to enhance customer service practices.
  • Managed front desk operations, ensuring efficient service delivery.
  • Responded to feedback, resolving issues to improve user experience.
  • Guided visitors in utilizing research tools and databases effectively.
  • Participated in community outreach programs promoting library resources and events.
  • Maintained a clean and organized work area at all times.
  • Greeted customers in a friendly manner and assisted with their inquiries.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted customers over the phone, providing helpful information regarding products and services.
  • Provided product knowledge to customers through effective communication.
  • Collaborated closely with colleagues to meet customer needs.
  • Performed administrative tasks such as filing documents, entering data into computer systems.
  • Consulted with customers regarding needs and addressed concerns.

Education

BBA - Business Administration And Management

AUAF (American University of Afghanistan)
Qatar Doha
05-2024

Skills

  • Customer service
  • Team collaboration
  • Conflict resolution
  • Product knowledge
  • Cash handling
  • Data entry
  • Administrative support
  • Communication strategies
  • Problem solving
  • Attention to detail
  • Time management
  • Complaint escalation
  • Problem resolution
  • Quality assurance
  • Negotiation
  • Safety regulations
  • Refunds and exchanges
  • Complaint handling

Affiliations

  • Assisted community members with smartphone and computer setup in multiple languages (Dari, Pashto, Hindi, English).
  • Volunteered at local cultural and community events, providing guidance and support to visitors.
  • Passionate about exploring new Apple technologies and sharing knowledge with others.
  • Organized small-scale team and student projects, strengthening collaboration and communication skills.

Languages

English
Native/ Bilingual
Persian
Native/ Bilingual
pashto
Full Professional
Hindi
Professional

Accomplishments

  • Recognized for outstanding customer service and multilingual assistance at Afghani Retail Store, California.
  • Contributed to retail teams in and Doha that consistently achieved service excellence.
  • Awarded Google Ads Certificates (Search & Apps), demonstrating adaptability to technology and digital tools.
  • Honored for community service contributions, assisting multicultural groups with translation and guidance.

Timeline

Customer Service Associate

Afghani Retail Store
11.2024 - 07.2025

Customer Service Assistant

Qatar National Library
08.2023 - 11.2024

BBA - Business Administration And Management

AUAF (American University of Afghanistan)

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Aerfan Waziri