Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement.
Overview
10
10
years of professional experience
Work History
Senior Patient Services Coordinator
PT Solutions Physical Therapy
Gainesville
09.2021 - Current
Greet and check in patients upon arrival for appointments, receive new patient intakes via phone, web, and in person.
Communicate effectively with insurance companies to calculate estimates for patient payments, manage scheduling patients with physical therapists.
Ensured medical records were accurately updated with patient information.
Responsible for clinic finances.
Traveling to nearby clinics to assist with onboarding new hires and training front office duties.
Prepared correspondence, reports, memos, and other documents as requested by management staff.
Physical Therapy Student Intern
PT Solutions Physical Therapy
Gainesville
05.2021 - 08.2021
Assist patients with strengthening and stretching exercises, maintain clean clinic, and observe therapists during patient evaluations.
Volunteer Running Coach
Girls on the Run
Columbia
08.2015 - 05.2017
Responsible for creating daily lesson plans for elementary-aged girls in the program. Lessons included a general workout, followed by conversation-based teaching on core values of empowerment, responsibility, diversity, connectedness, gratitude, compassion, and more.
Fostered inspiration environment for developing kids, while creatively integrating running to promote healthy lifestyles.
Spent first year as junior coach, understanding key values and Girls on the Run culture before transitioning to an independent role during the next year.