Jonathan Butler
Virginia Beach,VA
Summary
Jonathan has over fifteen years of experience in customer service. Jonathan is passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Jonathan has a little over ten years of graphic design work. Jonathan has an activated insurance license in forty-four states.
Overview
17
17
years of professional experience
Work History
Freelance Graphic Designer
Self-employed
06.2010 - Current
- Enhanced client satisfaction by delivering high-quality graphic design projects within tight deadlines.
- Developed eye-catching marketing materials for various clients, increasing brand recognition and sales.
- Provided expert advice on color schemes, typography, and layout choices to optimize visual impact in various projects.
Customer Service Representative
Foundever
05.2023 - 02.2024
- Built strong relationships with clients through consistent communication and excellent customer service.
- Billing Calls - Insurance Calls
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
Stocker Associate, Retail
JOANN Fabric
12.2018 - 01.2019
- Performed inventory control, such as counting, and stocking merchandise.
- I became an on-call associate
Customer Service Associate, Retail
JCPenney
08.2010 - 05.2012
- I provide good understanding of the tasks, responsibilities and skills involved in customer service work
- Although customer service jobs vary according to sector, company and level of the position the fundamental job requirements remain constant.
Sales Manager, Retail
Shoe Time
06.2007 - 01.2008
- This position qualification consisted of people management, people skills, and customer service/sales
- The position started as a Sales Associate, and I advanced to Manager
- The only reason I left was plans to move to Texas.
Sales Associate
Food Lion, LLC
02.2007 - 06.2007
- I was a sales associate
- I left because I moved from Virginia back to Louisiana
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Associate of Science - Graphic Design
Full Sail University
Winter Park, FL09.2019
High School Diploma -
Matthew Fontaine Maury High School
Norfolk, VA06.2007
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Computer Proficiency
- Microsoft Excel
- Follow-up skills
- Technical Support
- Customer Education
- Logo design
Timeline
Customer Service Representative
Foundever
05.2023 - 02.2024
Stocker Associate, Retail
JOANN Fabric
12.2018 - 01.2019
Customer Service Associate, Retail
JCPenney
08.2010 - 05.2012
Freelance Graphic Designer
Self-employed
06.2010 - Current
Sales Manager, Retail
Shoe Time
06.2007 - 01.2008
Sales Associate
Food Lion, LLC
02.2007 - 06.2007
Associate of Science - Graphic Design
Full Sail University
High School Diploma -
Matthew Fontaine Maury High School
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