Summary
Overview
Work History
Education
Skills
Timeline
Generic

Agnes Edwards

Verona

Summary

Organized and dedicated Medical Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

22
22
years of professional experience

Work History

Operating Room Scheduler/Administrative Assistant

Augusta Health
09.2024 - Current
  • Assisted in scheduling surgical procedures, coordinating with medical staff and patients.
  • Managed appointment confirmations to ensure accuracy and reduce no-show rates.
  • Learned hospital software systems for efficient patient data entry and retrieval.
  • Handled emergency add-on cases promptly, minimizing disruptions to scheduled surgeries.
  • Maintained strict privacy standards while handling sensitive patient information during the scheduling process.
  • Optimized patient scheduling by effectively coordinating surgery times and resources.
  • Enhanced patient satisfaction by addressing questions or concerns regarding their surgery schedule in a timely manner.
  • Educated patients about surgeries and provided treatment plan documentation.
  • Updated patient records to reflect upcoming surgeries and medical histories.
  • Checked patients in and out and collected payments.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Responded to inquiries promptly, delivering exceptional customer service to clients.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Administrative Assistant

Augusta Health
06.2023 - 09.2024
  • Managed patient scheduling and appointment confirmations, ensuring efficient clinic operations.
  • Maintained accurate patient records using electronic health record (EHR) systems.
  • Coordinated communication between patients and healthcare providers to enhance service delivery.
  • Implemented office procedures that streamlined workflow and reduced administrative errors.
  • Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
  • Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
  • Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
  • Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
  • Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Greeted patients and provided required paperwork to facilitate services.
  • Called patients to confirm scheduled appointments day in advance.
  • Streamlined front desk operations through the implementation of an effective filing system for patient documentation.
  • Contributed to a positive office environment by fostering strong working relationships with colleagues, resulting in improved team collaboration.
  • Collaborated with healthcare professionals to maintain high-quality care across departments.
  • Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Maintained cleanliness and organization within the reception area, creating a welcoming atmosphere for patients and visitors alike.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Provided prompt, polite and professional in-person and telephone customer service.
  • Used Athena to schedule appointments for doctor visits and procedures.

Medical Patient Financial Consultant

Cortland Regional Medical Center
05.2008 - 09.2013
  • Streamlined intake procedures, enhancing patient experience and reducing wait times for financial assistance applications.
  • Streamlined the application process for financial aid, reducing wait times and increasing patient satisfaction.
  • Developed tailored payment plans for individuals facing financial hardships, promoting access to necessary medical care regardless of income level.
  • Evaluated patient eligibility for Medicaid and other government assistance programs, ensuring all viable funding options were explored before resorting to out-of-pocket payments.
  • Achieved timely resolution of outstanding accounts through diligent follow-ups and negotiations with patients or their representatives.
  • Maintained a high level of proficiency in industry regulations, ensuring all financial counseling services adhered to applicable laws and guidelines.
  • Increased revenue collections by conducting thorough reviews of patient accounts and identifying potential sources of reimbursement.
  • Educated patients on the availability of various resources to alleviate financial burdens associated with medical expenses.
  • Enhanced patient trust by maintaining confidentiality and ensuring compliance with HIPAA regulations during financial discussions.
  • Improved patient financial experiences by providing comprehensive guidance on payment options and assistance programs.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Provided excellent customer service to patients and medical staff.

Medical Administrative Assistant

Family Health Network
06.2003 - 04.2008
  • Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
  • Generated reports and logged patient information for reliable records.
  • Verified insurance coverage to prepare for upcoming patient appointments.
  • Demonstrated proficiency in various medical software programs, adeptly adapting to new technology as required for optimal job performance.
  • Maintained and updated patient records for accurate, current medical histories.
  • Conducted insurance verification and preauthorizations and managed patient charts.
  • Facilitated seamless communication between patients and healthcare providers through diligent message relay and prompt follow-up actions as needed.
  • Improved patient satisfaction by efficiently managing appointment scheduling and providing clear communication regarding medical procedures.
  • Coordinated referral appointments with external specialists, ensuring that relevant medical records were shared in a timely manner for optimal patient care continuity.
  • Ensured accurate insurance billing and coding, reducing claim denials and expediting reimbursements for services rendered.
  • Followed up with insurance companies to secure timely payment.
  • Supported office staff and operational requirements with administrative tasks.
  • Assisted with the coordination of clinical staff schedules, ensuring adequate coverage during peak hours and minimizing wait times for patients.
  • Obtained pre-authorization from insurance companies ahead of medical services.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Registered patients and completed associated paperwork for accurate records.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Reconciled daily payments received and prepared deposits for smooth office finances.
  • Registered and verified patient records before triage with most up-to-date information.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Answered phone calls and messages for four providers in a private medical office, scheduling appointments, and handling patient inquiries.
  • Assisted with medical coding and billing tasks.
  • Received and routed laboratory results to correct clinical staff members.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Processed medical insurance claims and payments.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Maintained accurate patient records using electronic health record (EHR) systems.

Education

Associate of Science - General Studies

Sullivan County Community College
Loch Sheldrake, NY
05-1981

Skills

  • HIPAA compliance
  • Strong organization
  • Patient coordination
  • Calendar management
  • Surgical scheduling experience
  • Medical terminology proficiency
  • Following up with patients
  • Maintaining confidentiality
  • Obtaining authorizations
  • Educating patients
  • Office administration
  • Insurance verification
  • Data entry proficiency
  • Updating charts
  • Checking in patients
  • Patient relations
  • Payment collection
  • EHR systems expertise
  • Pre-operative review
  • Scheduling expertise
  • Documentation scanning
  • Teamwork
  • Customer service
  • Time management
  • Attention to detail
  • Multitasking Abilities

Timeline

Operating Room Scheduler/Administrative Assistant

Augusta Health
09.2024 - Current

Administrative Assistant

Augusta Health
06.2023 - 09.2024

Medical Patient Financial Consultant

Cortland Regional Medical Center
05.2008 - 09.2013

Medical Administrative Assistant

Family Health Network
06.2003 - 04.2008

Associate of Science - General Studies

Sullivan County Community College

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Agnes Edwards