Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ahlani Ward

Warrenton

Summary

Operations manager with proven expertise in overseeing hotel operations and leading diverse teams. Demonstrated ability in communication and conflict resolution, resulting in enhanced guest satisfaction and operational efficiency. Consistently drives improvements through strategic initiatives and team collaboration.

Overview

4
4
years of professional experience

Work History

Operations Manager

Hilton
Gainesville
07.2025 - Current
  • Managed daily hotel operations to enhance guest satisfaction and service quality.
  • Collaborated with departments to optimize operational processes, improving efficiency across hotel.
  • Supervised workflow of 8 to 10 employees to maximize productivity and uphold quality standards.
  • Managed staffing needs through recruitment, selection, onboarding, and training.
  • Built strong operational teams to meet process and production demands.

Front Desk Receptionist

Airlie Conference Center
Warrenton
09.2024 - 07.2025
  • Responded to inquiries and room requests made online, by phone, and via email.
  • Managed incoming calls, directing inquiries to appropriate personnel and accurately recording messages.
  • Delivered administrative support through efficient document management, including filing, photocopying, and scanning materials.
  • Executed data entry into systems, ensuring accuracy of customer records.

Front Desk Receptionist

Hilton
Gainesville
01.2024 - 09.2024
  • Processed incoming calls, directing callers to the correct personnel or department, and recorded messages.
  • Managed reservation system to streamline bookings and accommodate special requests.
  • Resolved customer complaints and issues promptly, ensuring adherence to established protocols.
  • Provided administrative support such as filing documents, photocopying and scanning materials.

Sales Associate

GDF Studios
Woodland Hills
01.2022 - 06.2022
  • Partnered with team members to exceed sales targets.
  • Guided customers in product selection to meet their specific needs.
  • Shared product knowledge to improve customer satisfaction.

Education

7 Habits of Highly Effective People By Stephen Covey -

American Management Association
03-2026

High School Diploma -

Granada Hills Charter High School
Granada Hills, CA
06-2021

Skills

  • Operational management
  • Process optimization
  • Quality assurance
  • Staff recruitment
  • Team leadership
  • Cross-functional collaboration
  • Effective communication
  • Conflict resolution

Accomplishments

  • Employee of the Quarter

Timeline

Operations Manager

Hilton
07.2025 - Current

Front Desk Receptionist

Airlie Conference Center
09.2024 - 07.2025

Front Desk Receptionist

Hilton
01.2024 - 09.2024

Sales Associate

GDF Studios
01.2022 - 06.2022

7 Habits of Highly Effective People By Stephen Covey -

American Management Association

High School Diploma -

Granada Hills Charter High School
Ahlani Ward