Ahmad Jerr
Gainesville,VA
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
15
15
years of professional experience
Work History
Store Manager
Finish Line
01.2024 - Current
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts increasing our year-to-date sales by 11%.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Product Life Cycle Coach
Nike
03.2023 - 11.2023
- Grew team by reviewing Product Receiving Excellence training for proper stockroom etiquette
- Supported athlete team by creating game plans to prioritize processing by sales floor needs
- Maintained stock room organization through daily bin audits and reviewing brand standards
- Trained managers in their roles to serve consumers and to manage their respective departments IE Footwear and Apparel.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
Athlete Services Coach
Nike Unite
04.2022 - 03.2023
- Created schedules to support all departments
- Trained athletes on LP, Register, and serving consumers
- Created partners with Product Life Cycle and Consumer Experience to plan for events and initiative sets
- Created environment where store received feedback from consumer via Pulse survey filled out during visit.
Consumer Experience Specialist
Nike Live
09.2021 - 04.2022
- Created a launch calendar for new release and surprise drops of product
- Grew the team by having weekly development conversations around membership
- Created environment where store received feedback from consumer in the moment via Pulse survey filled out during visit which increased the response rate to 50% from 2%
- Effectively utilized HeyMarket application to create a connection with the community around new product arrivals and surprise drops of high heat product.
Lead
Nike Factory Store
03.2017 - 09.2021
- Lead stockroom planning and scheduling of incoming and outgoing shipments
- Grew team by reviewing PRE training for proper stockroom etiquette
- Supported athlete team by creating game plans to prioritize processing by sales floor needs
- Maintained stock room organization through daily bin audits and reviewing brand standards.
Athlete
Nike Factory Store
12.2016 - 02.2017
- Lead product refill on the salesfloor through generating picklist and POS refill
- Responsible for completing Out of Stock Audits for both apparel and footwear zones
- Grew new hires by reviewing brand standards and expectations with them
- Learned how to assist with monthly markdowns, lineups and Zipline tasks.
Athlete
Nike Clearance Store
03.2016 - 12.2016
- Lead team to drive Nike membership and deliver results from positive consumer experiences
- Learned new store concept in comparison to Factory Stores to have a better understanding of business aspects
- Supported stock room processes and sales floor to provide a premium shopping experience for each consumer.
Athlete
Nike Factory Store
04.2010 - 03.2016
- Responsible for maintaining brand standards throughout the sales floor
- Responsible for achieving results by offering Nike membership and Nike.com orders.
Skills
- Multitasking and Organization
- Organization
- Motivation
- Task prioritization
- Coordination
- Problem-solving
- Team leadership and coaching
- Retail Inventory Management
- Employee Training
- Employee Scheduling
Timeline
Store Manager
Finish Line
01.2024 - Current
Product Life Cycle Coach
Nike
03.2023 - 11.2023
Athlete Services Coach
Nike Unite
04.2022 - 03.2023
Consumer Experience Specialist
Nike Live
09.2021 - 04.2022
Lead
Nike Factory Store
03.2017 - 09.2021
Athlete
Nike Factory Store
12.2016 - 02.2017
Athlete
Nike Clearance Store
03.2016 - 12.2016
Athlete
Nike Factory Store
04.2010 - 03.2016
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