Ahmad Sarwary
Stafford
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Sales and Marketing Agent
AT&T
McLean
2025.10 - 2025.12
- Sales and Marketing Agent – AT&T (Third Party: Cydcor)Worked as an AT&T Sales and Marketing Agent through Cydcor, promoting and selling AT&T products and services while providing professional customer support. Responsible for explaining plans, pricing, and promotions clearly, meeting sales targets, building strong customer relationships, and handling questions or concerns. Followed sales processes and compliance standards while working closely with a team to deliver results and maintain high customer satisfaction.
- Conducted market research to identify trends and opportunities for growth.
Cutover Support Analyst - Consumer Goods and Services
Accenture
2022.02 - 2025.09
- Supported daily cutover activities for the SAP S/4HANA Order Management project using Power BI, Azure DevOps, and Microsoft Project to track progress and meet key milestones.
- Worked closely with deployment leads to resolve blockers, organize workshops, and align teams on processes.
- Created a resource tracker to help schedule key business resources during critical phases, maintained accurate project timelines in Microsoft Project, and managed the cutover mailbox to ensure all communications and updates were properly captured.
- Information Technology
Quality Engineer (Tester) - GPM Data Migration
Accenture
2022.02 - 2025.09
- Worked as a Quality Engineer on the GPM Data Migration project, supporting defect resolution by tracking and documenting QA-reported issues, capturing action items, and ensuring timely follow-up across onshore and offshore teams.
- Assisted in organizing and improving project documentation by migrating key files to Confluence, which enhanced collaboration and team visibility.
- Performed detailed data cleanup in JIRA to improve accuracy, streamline defect tracking, and maintain well-organized records for quality assurance and reporting.
- Information Technology
Security Delivery Practitioner - IT Service Management
Accenture
2022.02 - 2025.09
- Assisted in managing the IT change management process, including reviewing, assessing, and approving infrastructure and service changes.
- Gained hands-on experience with IT service management processes and frameworks such as ITIL.
- Helped maintain and update documentation, including configuration item (CI) lists, and coordinated with CMDB teams to ensure accurate records.
- Supported the team in reviewing change requests to make sure they followed company standards and policies.
- Information Technology
Education
Associate degree - Information Technology
Northern Virginia Community College
2025.01 - 2025.12
Skills
- Change Management
- IT Service Management
- Quality Assurance
- Defect Tracking
- Process Documentation
- Solution Design
- MS Project
- Power BI
- Azure ADO
- JIRA
- ServiceNow
- Word
- PowerPoint
Timeline
Sales and Marketing Agent
AT&T
2025.10 - 2025.12
Associate degree - Information Technology
Northern Virginia Community College
2025.01 - 2025.12
Cutover Support Analyst - Consumer Goods and Services
Accenture
2022.02 - 2025.09
Quality Engineer (Tester) - GPM Data Migration
Accenture
2022.02 - 2025.09
Security Delivery Practitioner - IT Service Management
Accenture
2022.02 - 2025.09