Ahmad Bilal Barakzai
Chantilly
Overview
5
5
years of professional experience
1
1
Certification
Work History
CSR / Manager Training
Sixt Rent A Car
Sterling
07.2024 - Current
- Delivered exceptional customer service by promptly addressing inquiries, concerns, and complaints.
- Analyzed financial data to identify opportunities for cost reduction and revenue growth.
Datacenter
AWS
Ashburn
04.2024 - 07.2024
- Received and installed racks, managing components such as BBUS, switches, and power shelves through ticketing systems.
- Patching copper and filter wires while preparing racks for operational readiness.
- Prepped, leveled, and ran fiber and copper wires to ensure efficient installations.
Customer Service Representative
Hertz llc
Arlington
08.2022 - 07.2024
- Managed customer reservations effectively, ensuring seamless experiences for all clients.
- Provided assistance through computer programs to resolve customer inquiries efficiently.
- Delivered exceptional customer service to enhance satisfaction and loyalty.
Security Officer Agent
Huntleigh Security
Virginia
06.2022 - 08.2022
- Security officer and the airport
Restaurant Assistant Manager
Yopos Cheesesteak
Chantilly
02.2021 - 04.2022
- Managed customer order processes and assisted to enhance satisfaction.
- Oversaw daily restaurant operations, focusing on marketing and social media engagement.
- Prepared employee schedules to ensure adequate staffing and operational efficiency.
- Reported employee hours accurately for timely paycheck processing.
- Trained and supported new employees to foster skill development and teamwork.
Wearhouse associate
Amazon.com
Baltimore
07.2020 - 10.2020
- Package handling
- Setting up orders of the customers
- Labeling the packages
- Loading packages to the Trucks
Cashier/Customer Service
Nando's
Baltimore
02.2020 - 07.2020
- Worked as cashier in the register
- Provided customer service to the customers
- Helped the chief in the kitchen
- Assisting the restaurant manager with admin and schedules
Education
High school diploma -
Oakton High School
Fairfax, VA06.2022
Skills
- Retail and restaurant management
- Marketing and social media
- Microsoft Office applications
- Time management
- Sales and negotiation
- Technical support
- Network configuration
- Leadership and team management
- Communication skills
- Software proficiency: Windows, Android, macOS, iOS
- Networking protocols: DNS, DHCP, TCP/IP, Wi-Fi
Certification
Driver's License
Languages
- English, Expert
- Dari, Expert
- Pashto, Expert
- Urdu, Fluent
- Arabic, Fluent
Timeline
CSR / Manager Training
Sixt Rent A Car
07.2024 - Current
Datacenter
AWS
04.2024 - 07.2024
Customer Service Representative
Hertz llc
08.2022 - 07.2024
Security Officer Agent
Huntleigh Security
06.2022 - 08.2022
Restaurant Assistant Manager
Yopos Cheesesteak
02.2021 - 04.2022
Wearhouse associate
Amazon.com
07.2020 - 10.2020
Cashier/Customer Service
Nando's
02.2020 - 07.2020
High school diploma -
Oakton High School