Ahmad Shah Safi
Falls Church
Summary
Driven professional with many years of experience providing information about services and products to customers. Skilled in assessing customer needs, generating leads, and handling customer complaints and concerns. Outstanding communicator offering strong phone etiquette and active listening skills.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Doller Tree
Falls Church
03.2025 - Current
- Maintained up-to-date knowledge of company products and services.
- Communicated regularly with customers to gain insights into their needs.
- Developed a system for tracking inventory and ordering supplies as needed.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Created reports on sales trends, inventory levels, and financial data.
- Managed customer service inquiries and complaints in a timely manner.
Customer Service Officer
National Aviation Services
Kabul
04.2019 - 01.2021
- Greet and assist passengers at check-in counters, boarding gates, and arrival areas with professionalism and courtesy.
- Resolve customer concerns or complaints quickly and effectively to ensure a positive travel experience.
- Promote and maintain high standards of safety, service, and passenger satisfaction in a fast-paced airport environment.
Education
Bachelor - Civil Engineering
Kabul Polytechnic University
Kabul, Afghanistan10-2022
Bachelor - Diploma In English Language
Azerakhsh Educational Center
Kabul, Afghanistan07-2019
Skills
- Inventory management
- Sales reporting
- Customer engagement
- Customer service
- Team leadership
- Safety compliance
- Employee training
- Customer rapport
- Problem-solving
Timeline
Assistant Manager
Doller Tree
03.2025 - Current
Customer Service Officer
National Aviation Services
04.2019 - 01.2021
Bachelor - Civil Engineering
Kabul Polytechnic University
Bachelor - Diploma In English Language
Azerakhsh Educational Center
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