AHMAD SHAKIB HASHIMI

• Remitting payment on-time to ancillary product vendors
• Accurately post all components of the remittance to the appropriate accounts
• Processing cancellation requests on-time to ancillary product vendors, customers, and lenders
• Processing Lender Disputes and Chargebacks
• Reconciling associated schedules regularly
• Professionally communicating with related parties including internal departments, customers, vendors, and lenders

• Costed and posted New Car deals
• Reconciled schedules.
• Prepared daily bank deposit and Sales reconciliation
• Checked documentation for accuracy and validity on updated systems.
• Collected and prepared title paperwork for auction sales
• Posted wholesale sales
• Assisted with month-end closing

• Upholding company policies and implementing standards fairly
• Processing Tag and Title for sold vehicles using Title Tech software.
• Coaching employees in successful selling methods and encouraging cross-selling to drive revenue
• Manage website and online presence of company
• Appraising and evaluating trade-ins
• Developing short-term goals and long-term strategic plans to enhance risk control and mitigation
• Demonstrating respect, friendliness, and willingness to help wherever needed
• Cross-training existing employees to maximize team agility and performance

• Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established team priorities, maintained schedules and monitored performance.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.

• Managed internal recruitment, hiring, and staffing strategies in alignment with organizational objectives to increase performance and drive tangible results

• Supported business growth by establishing standard procedures, implementing inventory controls, and negotiating contract terms, demonstrating an ability to close previously challenging deals

• Provided exceptional customer service by focusing on improvement and introducing scorecards to ensure customer needs were met

• Facilitated product and sales training, employing strong communication skills to deliver clear directives to sales teams regarding daily operations and objectives

• Employed problem-solving expertise to address customer feedback, respond to inquiries, and implement quality improvement plans to mitigate future issues with services and performance

• Assessed performance in order to identify opportunities for improvements in support of optimized sales, engagement, and growth strategies

• Audited and reviewed sales related documents, contracts, and data for 1600+ clients to ensure accuracy

• Generated data-driven reports used to identify trends, conduct market research, and develop comprehensive forecast models

• Reviewed credit files to assess viability and obtain financing, successfully negotiating with lenders to maximize deals and optimize loan structures for current and prospective clients

• Worked in partnership with executive leadership to evaluate history, present, and future financial performance and offer recommendations for process improvements and operational enhancements

• Responsible for supporting daily operations including managing cross- functional teams, introducing customer engagement strategies, supporting staff development, and ensuring compliance with established guidelines for all service delivery functions
• Engaged sound problem solving and communication skills, ensuring all customers were met with the highest level of service and support.
• Monitored and maintained inventory, addressed service-level challenges, and established quality standards that streamlined workflows and yielded higher levels of satisfaction, Encouraged teamwork and collaboration in support of enterprise performance objectives and a positive culture
• Demonstrated technical, mechanical, and industry-centric know-how and operational proficiency in test driving, appraising, and diagnosing vehicles
• Engaged sound problem solving and communication skills, ensuring all customers were met with the highest level of service and support
• Monitored and maintained inventory, addressed service-level challenges, and established quality standards that streamlined workflows and yielded higher levels of satisfaction

• Reviewed and analyzed financial statements related to costs, expenses, and tax obligations

• Generated accurate financial reports, thoughtfully analyzing results and offering actionable recommendations for management process improvements

• Monitored financial transactions, cash flow, and reserve levels to ensure compliance with regulatory requirements

• Oversaw all payroll and benefit plan processing for employees and managed accounts payable and accounts receivable