AHMAD S SHAMI
Manassas
Summary
Driven IT professional with a proven track record at Career Technology Center, excelling in Active Directory Administration and strategic problem-solving. Boosted client base significantly at AutoNation through adept network security oversight and relationship-building. Specializes in NMAP, VMWare, and CRM, consistently surpassing targets with a focus on innovative solutions and client satisfaction. I am prepared to tackle complex technical challenges. Proven ability to diagnose and resolve software and hardware issues, enhancing user productivity. Strong focus on team collaboration and adaptability to meet changing IT needs, leveraging technical skills and reliable work ethic.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT SUPPORT TECHNICIAN
Career Technology Center
12.2022 - Current
- Configure, install, deploy, upgrade, and maintain desktops, laptops, printers, scanners,and peripheral devices, ensuring full operational support.
- Experience using nmap in conjunction with bash and python scripting to automate the fingerprinting phases of security assessments and pen tests
- Provide operational support for enterprise-level Active Directory environments,including creating and configuring sites, site-links, and managing domain services like DNS.
- Perform routine system backups, apply security patches, and ensure redundancy tasks to safeguard against data loss and security vulnerabilities.
- Troubleshoot, diagnose, and resolve technical hardware/software issues, while collaborating with support teams and clients to develop effective solutions for emergent problems
- Installing and configuring printers and scanner resetting default device passwords to prevent cyber-attacks
Business Development Representative
AutoNation
10.2019 - 11.2022
- Increased client base by identifying potential customers and initiating strategic outreach.
- Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Expanded business through effective network development, identifying new, and prospective clients.
Education
Bachelor of Science - Business Administration
Hofstra University
Hempstead, NY05-2019
Skills
- Active Directory Administration
- NMAP
- VMWare
- Troubleshooting And Diagnosing
- Hardware installation
- Network Systems Installation
- Network Security Oversight
- Remote desktop support
- Operating system support
- Help desk support
- Remote Desktop Services And Support
- Microsoft Office Suite
- CRM
Certification
- CompTIA Security+ - Computing Technology Industry Association.
Timeline
IT SUPPORT TECHNICIAN
Career Technology Center
12.2022 - Current
Business Development Representative
AutoNation
10.2019 - 11.2022
- CompTIA Security+ - Computing Technology Industry Association.
Bachelor of Science - Business Administration
Hofstra University
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