Ahsin Faisal
Lorton
Summary
Professional Support Specialist with broad experience in delivering exceptional client assistance and resolving complex issues. Strong focus on team collaboration, adapting to changing needs, and achieving results. Skilled in troubleshooting, communication, and conflict resolution. Known for reliability, problem-solving, and customer-centric approach.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Perioperative Support Specialist
INOVA Hospital
11.2022 - Current
- Maintain an organized data system with the open jobs that are required to be completed onsite
- Applied strong project time management and task prioritization to help complete open work orders within the operation department
- Requirements, system configuration, and malfunctions with equipment and assigned appropriate teams to tickets
- Create/maintain reports using PeopleSoft Query Manager or other system reporting tools
- Engage in cross-functional training/learning of PeopleSoft ERP modules and other financial applications within our functional analyst team.
Sterile Processing Technician
INOVA
11.2022 - 07.2023
- Wrapped trays, instrument packs, and sets.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Supported surgical teams effectively by preparing instrument trays according to procedure requirements.
- Reduced risk of infections by maintaining a clean and sterile environment within the processing area.
- Inspects instruments and assures that they are free from bio-burden and in proper working condition prior to assembling sets according to count sheets.
- Decontaminates instruments in a safe and appropriate manner
- Utilizes instrument tracking computer software to document all functions related to storage and distribution.
Project Coordinator
Ark Construction Services
01.2021 - 11.2022
- Support management in onboarding new teams to take on the workload given from government contracts
- Helped schedule and implement job deadlines with project managers to comply with GC regulations
- Visit jobsites to ensure proper work is being completed to ensure tasks orders are completed efficiently
- Helped create and document company processes for compliance purposes
- Engaged with clients to ensure that they are being supported with their home rebuilds.
Education
Bachelor of Science - Nursing
Marymount University
05.2027
Associates in Business Management -
Northern Virginia Community College
08.2022
Skills
- Critical Thinking
- Support Services
- Relationship Building
- Confident Communication
- Customer Relationship Building
- Product Knowledge
- Setting Goals
- Strategic Thinking
- Microsoft Dynamics 365
Certification
- CompTIA A+, Fall 2024
Timeline
Sterile Processing Technician
INOVA
11.2022 - 07.2023
Perioperative Support Specialist
INOVA Hospital
11.2022 - Current
Project Coordinator
Ark Construction Services
01.2021 - 11.2022
Associates in Business Management -
Northern Virginia Community College
- CompTIA A+, Fall 2024
Bachelor of Science - Nursing
Marymount University
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