Ai Kageyama-Freire
Virginia Beach
Summary
- Native Japanese speaker (100% fluent)
- U.S. Permanent Resident （Green Card holder） →I can start working immediately with no visa issues.
- Looking for Remote Japanese administrative / customer support / chat support / data entry position, etc.
- English: Basic (improving every day) – Very strong Japanese communication
- Computer: Microsoft Office, Email, Zoom, Slack, Google Workspace
- Remote-ready: Quiet home office + high-speed internet Reliable, fast learner, good with computers
Overview
20
20
years of professional experience
Work History
Credit Investigation & Scoring Specialist
Quants Co., Ltd.
06.2022 - Current
- Research financial statements, management backgrounds, trade records, and risk factors
- Input detailed findings into company’s proprietary scoring system
- Perform final credit scoring and deliver accurate risk assessment decisions
- 3+ years of proven full-remote work experience with excellent productivity
Credit Review Specialist
Orient Corporation
04.2006 - 02.2021
- Conducted credit card and loan application reviews for 15 years
- Provided phone and in-person customer service to hundreds of Japanese customers daily
- Explained complex financial products clearly and politely
- Handled sensitive personal information with 100% accuracy and confidentiality
- Resolved customer inquiries and complaints quickly and professionally
- Worked with internal systems, Excel, data entry, and document management
- Consistently received high customer satisfaction ratings
Education
Bachelor of Arts - Literature
Kobe Shiwa University
Kobe, Japan03.2006
Skills
- Excellent Japanese communication (phone, email, face-to-face)
- Strong attention to detail and data accuracy
- Patient and professional customer service even in difficult situations
- Fast and accurate typing/data entry
Languages
English
Limited Working
Japanese
Native or Bilingual
Timeline
Credit Investigation & Scoring Specialist
Quants Co., Ltd.
06.2022 - Current
Credit Review Specialist
Orient Corporation
04.2006 - 02.2021
Bachelor of Arts - Literature
Kobe Shiwa University