Aiden Casarez
Virginia Beach
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
2
2
years of professional experience
Work History
Shift Leader
Teriyaki Madness
Virginia Beach
10.2024 - Current
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored team members on menu items and service standards.
- Coordinated staff schedules to optimize coverage during peak hours.
- Assisted in resolving customer complaints to enhance overall dining experience.
- Supported cash handling procedures for accurate register management and reporting.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Maintained an organized work environment by delegating tasks to staff as needed.
Education
Landstown High School
Virginia Beach, VASkills
- Team leadership
- Staff training
- Customer service
- Cash handling
- Conflict resolution
- Operational efficiency
- Quality assurance
- Menu knowledge
- Performance management
- Effective communication
- Time management
- Team supervision
- Staff training and development
- Assigning work
- Customer service management
- Daily workflows
- Staff supervision
- Training assistance
- Resource management
Timeline
Shift Leader
Teriyaki Madness
10.2024 - Current
Landstown High School