Aiden Colley
Mechanicsville
Summary
Dynamic and results-driven professional with extensive experience at EAT Restaurant Partners, excelling in customer service and operations management. Proven ability to enhance guest satisfaction through effective problem-solving and teamwork. Skilled in POS operations and maintaining store organization, consistently achieving high levels of employee engagement and operational efficiency.
Overview
4
4
years of professional experience
Work History
Key Manager/Server
EAT Restaurant Partners
09.2024 - Current
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Counted registers and cleaned and secured Bar at end of shift.
- Maintained high levels of employee engagement through open communication channels and creating a supportive work environment.
- Evaluated business processes regularly to identify areas for improvement, implementing changes as needed to maintain efficiency and effectiveness.
- Mentored junior staff members, helping them to advance their careers within the company and develop strong professional skills.
- Directed employees to upsell featured items and tidy store during assigned shifts.
- Coordinated with cross-functional teams to ensure guests satisfaction.
- Fostered positive work environment, leading by example and encouraging open communication among team members.
Landscape Worker
H&H Landscapes and Hardscapes
10.2023 - Current
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Maintained clean worksites throughout projects by removing debris, trimming overgrown plants, and keeping tools organized.
- Handled hedge, bush, and shrub trimming.
- Performed planting, watering, mulching, and edging of lawns.
- Enhanced curb appeal by maintaining and improving landscape features such as lawns, gardens, and walkways.
- Applied mulch and other soil amendments to improve plant growth conditions while also controlling weeds and retaining moisture levels.
- Developed strong client relationships by addressing concerns or requests promptly and providing excellent customer service throughout projects.
- Installed sod, seeded lawns, or hydroseeded areas for new turf establishment or lawn repair purposes.
- Ensured safety on job sites by following proper procedures for operating power tools and heavy equipment.
- Preserved client satisfaction with timely completion of tasks according to specifications outlined in contracts or work orders.
- Diagnosed problems with equipment and performed regular maintenance for long-term functionality.
- Supported team members in completing tasks efficiently by sharing expertise on plant care, landscape design principles, and best practices for maintaining healthy landscapes.
- Collaborated with clients to design visually appealing landscapes that met their aesthetic preferences and functional needs.
Server
EAT Restaurant Group
02.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to guests needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular guests.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced guest satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed guests complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Host
EAT Restaurant Partners
09.2021 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered guests questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered guests questions, and informed of accurate wait times.
- Enhanced guest satisfaction by promptly greeting and seating guests upon arrival.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Developed rapport with regular patrons to foster sense of community within establishment.
Education
High School Diploma -
John Randolph Tucker
Henrico, VA06-2021
Skills
- Customer service
- Store organization
- Operations management
- Inventory management
- Willingness to learn
- Teamwork and collaboration
- POS operations
- Multitasking and prioritizing
- Problem-solving
- Attention to detail
- Reliability
- Customer satisfaction
Timeline
Key Manager/Server
EAT Restaurant Partners
09.2024 - Current
Landscape Worker
H&H Landscapes and Hardscapes
10.2023 - Current
Server
EAT Restaurant Group
02.2023 - Current
Host
EAT Restaurant Partners
09.2021 - Current
High School Diploma -
John Randolph Tucker
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