AILANI WEBSTER
Fairfax
Summary
Proven Sales Associate at Champ Sports, adept in customer service and problem-solving, excelled in high-pressure environments, enhancing customer satisfaction and store visual appeal. Demonstrated teamwork and collaboration, skillfully managing large parties at Silver Diner.
Overview
3
3
years of professional experience
Work History
Sales Associate
Dicks Sporing Goods
Fairfax
11.2024 - 05.2025
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Folded and hung up clothing that customers had tried on but decided not to purchase.
- Organized unwanted merchandise and restocked on racks and shelves.
- Assisted customers in fitting rooms with garment selection, making recommendations on sizing and color.
Sales Associate
Champ Sports
Fairfax
11.2022 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Host
Silver Diner
Fairfax
05.2022 - 08.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Marketing -
Northern Virginia Community College
Annandale, VA06.2024
Fairfax High School -
Fairfax, VASkills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
Timeline
Sales Associate
Dicks Sporing Goods
11.2024 - 05.2025
Sales Associate
Champ Sports
11.2022 - 02.2023
Host
Silver Diner
05.2022 - 08.2022
Marketing -
Northern Virginia Community College