Airika Phillips
Hillsville
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
15
15
years of professional experience
Work History
Teacher
Liddle Adventures Learning Academy
06.2021 - Current
- Created lessons and online testing materials to facilitate remote learning.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Developed and implemented classroom routines to address varying student needs.
- Boosted cultural awareness by incorporating children's literature from world cultures.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Created and developed lesson plans to meet students' academic needs.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Fostered student curiosity and interest through creative hands-on activities.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Helped students explore concepts with engaging, learning-focused activities.
- Adapted teaching methods and materials to meet students' varying needs.
- Designed detailed learning plans for struggling students based on test, homework and assignment records.
Teacher
Rooftop Of Virginia C A P
01.2019 - 06.2021
- Created lessons and online testing materials to facilitate remote learning.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Developed and implemented classroom routines to address varying student needs.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Improved students' analytical skills by introducing state-of-the-art computer program technologies.
- Created and developed lesson plans to meet students' academic needs.
Customer Service Agent
Results Companies
08.2017 - 01.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Addressed customer account discrepancies and concerns.
- Responded to customer requests for products, services, and company information.
- Sought ways to improve processes and services provided.
- Investigated and resolved accounting, service and delivery concerns.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Cross-trained and backed up other customer service managers.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Met customer call guidelines for service levels, handle time and productivity.
- Implemented and developed customer service training processes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Server/Bartender
Macado's Restaurant
06.2010 - 12.2017
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
Front Desk Manager
Hamton Inn
01.2017 - 08.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Resolved guest complaints by addressing issues with rooms promptly.
- Kept accounts in balance and ran daily reports to verify totals.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Managed front desk maintenance of client records and lab data.
Education
Associate of Science - Elementary Education
Wytheville Community College
Wytheville, VA05-2019
Skills
CPR/MAT Certified
- Classroom management
- Effective listening
- Critical thinking
- Record keeping
- Serving diverse communities
- Investment product sales
- Outstanding communication skills
- Time management
- Customer service
- Multitasking and organization
Timeline
Teacher
Liddle Adventures Learning Academy
06.2021 - Current
Teacher
Rooftop Of Virginia C A P
01.2019 - 06.2021
Customer Service Agent
Results Companies
08.2017 - 01.2019
Front Desk Manager
Hamton Inn
01.2017 - 08.2017
Server/Bartender
Macado's Restaurant
06.2010 - 12.2017
Associate of Science - Elementary Education
Wytheville Community College
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