Aiyana Clark
Chesterfield
Summary
Detail-oriented Dental Receptionist skilled in patient scheduling, records management, and insurance verification. Strong organizational and communication skills contribute to efficient operations in dental practices. Proven ability to enhance patient satisfaction and streamline office procedures in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Dental Receptionist
Atlanta Dental Group
Atlanta, Georgia
08.2024 - 04.2026
- Managed front-desk operations for a busy dental/oral surgery office
- Scheduled, confirmed, and adjusted patient appointments to optimize office workflow
- Answered multi-line phone systems and handled patient inquiries professionally
- Verified dental insurance, collected copays, and reviewed treatment estimates to ensure clear patient understanding
- Maintained accurate patient records and documentation in compliance with HIPAA
- Coordinated referrals and authorizations while providing pre/post-operative instructions to enhance patient experience
- Supported dentists, hygienists, and assistants to ensure smooth patient flow
Dental Receptionist
Decatur Camp Kids Pediatric Dentistry
Decatur, GA
03.2023 - 07.2024
- Implemented new scheduling software, improving appointment management efficiency by streamlining processes.
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Education
Associate of Science - Health Science
Georgia State University
Atlanta, GA12-2025
Skills
- Front office management
- Scheduling management
- HIPAA compliance
- HIPAA Compliance & Patient Confidentiality
- Insurance Verification
- Dental & Medical Terminology
- Patient communication
- Multitasking in Fast-Paced Clinics
- Professional Customer Service
Timeline
Dental Receptionist
Atlanta Dental Group
08.2024 - 04.2026
Dental Receptionist
Decatur Camp Kids Pediatric Dentistry
03.2023 - 07.2024
Associate of Science - Health Science
Georgia State University