Summary
Overview
Work History
Education
Skills
Timeline
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AJ Janneh

Stafford,VA

Summary

Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.

Overview

1
1
year of professional experience

Work History

Patient Access Representative

Ensemble
12.2024 - Current
  • Ensured compliance with HIPAA regulations to maintain the confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
  • Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
  • Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
  • Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
  • Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
  • Achieved high levels of accuracy in patient data entry, minimizing errors and enhancing record reliability.

IT Intern

Framas Sister
05.2024 - Current
  • Provided technical support, resolving IT issues to maximize productivity for team members.
  • Delivered assistance and support for team-based IT projects.
  • Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.
  • Supported the IT department in handling technology rollout and maintenance.
  • Assisted in developing user-friendly interfaces for streamlined client experiences.
  • Enhanced network security by implementing robust firewall and encryption protocols, safeguarding against unauthorized access.
  • Participated in cybersecurity awareness training, enhancing IT team's preparedness against potential cyber threats.

Education

Associate of Science - Electrical Engineering

Northern Virginia Community College
Annandale, VA
08-2020

High School Diploma -

Potomac Senior High School
Dumfries, VA
06-2016

Skills

  • Customer service
  • Insurance verification
  • HIPAA compliance
  • Patient registration
  • Appointment scheduling
  • Conflict resolution

Timeline

Patient Access Representative

Ensemble
12.2024 - Current

IT Intern

Framas Sister
05.2024 - Current

Associate of Science - Electrical Engineering

Northern Virginia Community College

High School Diploma -

Potomac Senior High School

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AJ Janneh