Dedicated and detail-oriented student with a background in Criminal Justice and ongoing studies in Forensic Science, eager to apply acquired skills and knowledge in both fields. Possessing valuable experience in customer service, I am seeking opportunities to utilize my expertise in a professional setting.
Overview
7
7
years of professional experience
Work History
Driver
Uber Driver
05.2024 - Current
Transport passengers safely and efficiently while maintaining a 4.9+ star rating
Foster positive rider experiences by engaging in friendly, professional conversations tailored to each customer’s comfort level
Navigate city and suburban areas using real-time GPS for timely pickups and drop-offs
Maintain a clean, well-kept vehicle and ensure customer satisfaction at all times
Earned consistent praise for excellent communication and creating a relaxed atmosphere during rides
Followed all relevant traffic laws and safety regulations.
Bartender/Server
Smokecraft Modern BBQ
02.2022 - 05.2024
Provided exceptional guest experiences by warmly welcoming and seating patrons, taking orders, and delivering dishes with a positive demeanor.
Demonstrated expertise in recommending menu selections tailored to individual customer preferences, effectively enhancing satisfaction and increasing sales.
Managed bar operations, including creating fresh purees from scratch for cocktails and serving beverages to diners.
Played a pivotal role in onboarding and training new team members, ensuring alignment with company standards and service expectations.
Maintained stock levels of essential items such as takeout supplies, beverage containers, and tableware, optimizing restaurant efficiency.
Upheld stringent cleanliness protocols to uphold the restaurant's reputation for cleanliness and hygiene.
Effectively coordinated Uber Eats and DoorDash deliveries, ensuring prompt and accurate order fulfillment.
Contributed to the success of catering operations by safely delivering and retrieving orders for clients, consistently meeting quality and service standards.
Server
Buffalo Wild Wings
06.2018 - 06.2020
Ensured an exceptional guest experience by warmly greeting and seating patrons, taking orders, and serving dishes with a positive attitude.
Supervised coworkers to ensure they completed proper closing duties in their assigned sections before the end of their shifts, maintaining high standards of cleanliness and organization.
Managed closing shifts independently, ensuring the dining/bar area was properly set up for smooth operations the following day, including restocking supplies and preparing for the next shift.
Monitored guests to ensure responsible alcohol consumption levels were maintained in accordance with company policies and legal regulations.
Trained and mentored new servers and staff members, familiarizing them with company expectations and service standards.
Assisted in restocking essential materials such as takeout boxes, cups, plates, and straws, contributing to the efficient operation of the restaurant.
Intern
Department of Student Conduct
01.2020 - 03.2020
Conducted in-person interviews with students to collect information pertaining to disciplinary incidents, ensuring a comprehensive understanding of each case.
Led peer mediation sessions aimed at resolving conflicts and fostering constructive resolutions, promoting positive outcomes and mutual understanding among students.
Organized and facilitated meetings between students and the director to delve into the specific case matter.
Participated in hearings and provided valuable input to the decision-making process, prioritizing the students' best interests and ensuring fair and just outcomes.
Stayed abreast of campus issues and developments by actively participating in townhall meetings, enhancing awareness and contributing to a proactive approach in addressing challenges
Assistant
WateReuse
06.2018 - 08.2018
Compiled and analyzed a detailed report assessing the distribution of Clean Water State Revolving Funds (SRF) allocated for water reuse projects across multiple states from 2012 to 2017, providing valuable insights into funding trends and project initiatives.
Conducted thorough research and prepared comprehensive case studies on water recycling projects in states such as California and Arizona, highlighting successful strategies, challenges, and outcomes.
Developed detailed project profiles encompassing descriptions, costs, SRF financing arrangements, and identification of supplementary funding sources, contributing to informed decision-making and resource allocation processes.
Managed various clerical tasks including photocopying, faxing, and ensuring the cleanliness of the reception area, maintaining a professional and organized environment for visitors and staff.
Education
Bachelor of Science - Criminal Justice
Virginia State University
Petersburg, VA
05-2020
Master of Science - Forensic Science
George Mason University
Fairfax, VA
Skills
Ability to handle multiple tasks concurrently
Excellent Communication Skills
Strong Customer Relations Abilities
Proficient in Event Execution
Exceptional Memorization Capabilities
Expertise in Time Management
Demonstrated Leadership Skills
High Adaptability to Various Environments
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)