A'Kiara Goode
NORFOLK
Summary
To obtain an entry level position as a customer representative/ clerical assistant where I can use my exceptional interpersonal and communication skills to resolve customer issues and foster a positive relationship between the customers and the company. I am a consistent team player committed to building morale across diverse groups.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Cashier Team Lead
Rainbow Clothing Store
NORFOLK
07.2025 - Current
- Supervised cashier team, ensuring efficient customer transactions and service quality.
- Trained new cashiers on register operations and customer service best practices.
- Managed cash handling procedures, maintaining accuracy and security in transactions.
Patient Scheduler
Hand 'N Heart Home Care
NORFOLK
01.2023 - 03.2023
- Provided service support to patients who require our care
- Supports call center with high volume of calls averaging 500 calls weekly, scheduling care for elderly and/or disable clients, documenting service request
- Conferred with patients to obtain & confirm pertinent information to accurately schedule
- Performing verification according to insurance rules and guidelines
- Input of records for audit trail purposes, aid tracking, & staffing verification
- Performs other duties as assigned to ensure smooth operation of the organization
Fulfillment Picker
Uniform Advantage
Atlanta
01.2022 - 12.2022
- Highly experienced in picking, sorting, packing and moving customer orders
- Profound knowledge of established safety policies, OSHA standards & housekeeping duties
- Match items to order tickets verifying customer's details
- Input of records for audit purpose, product tracking, & price verification
- Unloads, counts, sorts incoming product verifying receipt on the BOL & packing lists
- Assist with proper product procedures, such as bagging, labeling, and boxing
Sanitation Technician
PEPSI
Atlanta
12.2021 - 05.2022
- Responsible for internal and external sanitation duties to include cleaning, maintaining blending, inspect product quality and equipment reliability
- Sweeping, mopping, scrubbing, and utilizing cleaning devices and agents to sanitize the general work environment. Removed damaged product or supplies, as needed
- Operated vehicles such as floor scrubber or forklift in execution of duties
- Ensured efficient line function and food-safe line equipment conditions
- Demonstrated safe use of all chemicals from receipt, storage, & transfer
Ship/Print Operator
RPI PRINT
Atlanta
02.2021 - 12.2021
- Maintained positive and respectful working relationships with coworkers
- Respond and communicate in a timely manner regarding Helpdesk tickets and other requests to resolve issues related to shipping and production
- Record parts usage, reconcile shipping reports, produce business cards, flyers, invitations.
- Modify or assemble structures/workflow for production to enhance productivity, safety or quality. Follow PPE, lockout/tagout procedures. Lift up to 50 lbs.
Assembler
INTERROLL
Atlanta
06.2020 - 02.2021
- Inspect first run and sample work piece to verify conformance to machine specifications.
- Perform a variety of milling, drilling, or boring operations
- Performed inspection and gaging operations to verify quality standards. Installed cutting tools and machine spindle or magazine.
- Audit final product utilizing test panels troubleshooting errors & rework.
- Packed moderate to heavy parts in boxes, crates, & containers
- Operated forklift, power equipment or pallet jack
- Verified closed orders. Perform routine cleanings & machine maintenance
Education
Bachelors - Health Sciences
Albany State University
Albany, GA 01.2024 - 05.2026
Diploma -
McEachern High School
Skills
- Manufacturing
- Customer Service
- Data Entry
- MS Office
- Emailing
- Filing
References
- Ebony Bland, Pepsi, Manager, 804-332-8238
- LaTanya McCassling, RPI, Print Lead, 804-245-5029
Timeline
Cashier Team Lead
Rainbow Clothing Store
07.2025 - Current
Bachelors - Health Sciences
Albany State University
01.2024 - 05.2026
Patient Scheduler
Hand 'N Heart Home Care
01.2023 - 03.2023
Fulfillment Picker
Uniform Advantage
01.2022 - 12.2022
Sanitation Technician
PEPSI
12.2021 - 05.2022
Ship/Print Operator
RPI PRINT
02.2021 - 12.2021
Assembler
INTERROLL
06.2020 - 02.2021
Diploma -
McEachern High School