Alaa Shaat
Alexandria
Summary
Personable and driven professional with over 4 years of luxury hospitality experience, 2 years as a self-employed car detailer, and 3 years of maritime officer service. Proven ability to deliver exceptional customer service, build trust, and manage operations effectively. Equipped with strong sales intuition, a technical mindset, and a passion for automotive care. Seeking to apply these strengths in a dynamic car sales environment.
Overview
7
7
years of professional experience
34
34
years of post-secondary education
2
2
Languages
Work History
Founder
AIPro Solution
01.2024 - 01.2025
- Designed a CRM software tool tailored to small service-based businesses to manage clients and leads efficiently.
- Delivered solutions that increased profits through higher conversion rates, smart AI agents, reputation management, building intelligent websites, social media management, and automated appointment systems.
- Handled product development, user onboarding, and customer support and developed strong partnerships with other businesses
Founder
Shine On Wheels Detailing
01.2022 - Current
- Launched and scaled a mobile detailing service with over +250 clients across D.C. and surrounding areas.
- Managed all aspects of business operations including scheduling, marketing, payments, and customer communication.
- Honed upselling strategies, increased customer lifetime value, and successfully scaled operations through marketing with Google and Meta Ads, repeat business, and optimized service pricing.
- Built a strong reputation for quality, great social media attention, and client satisfaction.
Receptionist / Guest Services Agent
Selina Hotel
01.2021 - 11.2023
- Provided 5-star customer service in a fast-paced hospitality setting.
- Handled guest check-ins, inquiries, and complaint resolution with care and professionalism.
- Supported front desk operations and trained new hires to maintain high service standards.
3rd Officer
Merchant Navy
01.2018 - 01.2021
- Served as a certified navigation officer, responsible for safe and efficient vessel operations.
- Performed bridge duties, maintained logs, and ensured regulatory compliance.
- Worked in diverse, high-pressure environments requiring discipline, teamwork, and leadership.
Education
Bachelor Degree - Maritime Studies / Marine Shipping Technology
Balqa Applied University
Jordan 05.2001 - 01.2018
M.D. - MBA - Computer Informatics
Jordan Maritime Authority
Washington, D.C. United States 05.2001 - 01.2019
Skills
- Entrepreneurial Mindset
- Customer Relationship Management (CRM)
- Car Knowledge & Auto Care detailing
- Sales & Upselling Strategies
- Verbal Communication & Client Trust
- Time Management & Organization
- Microsoft Office & CRM Software
- Multilingual: English & Arabic
Timeline
Founder
AIPro Solution
01.2024 - 01.2025
Founder
Shine On Wheels Detailing
01.2022 - Current
Receptionist / Guest Services Agent
Selina Hotel
01.2021 - 11.2023
3rd Officer
Merchant Navy
01.2018 - 01.2021
Bachelor Degree - Maritime Studies / Marine Shipping Technology
Balqa Applied University
05.2001 - 01.2018
M.D. - MBA - Computer Informatics
Jordan Maritime Authority
05.2001 - 01.2019
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