Alaia Sidney
Newport News
Summary
Dynamic individual with a proven track record in data accuracy and operational efficiency. Skilled in Excel and committed to exceptional customer service, I excel in fostering teamwork and collaboration to enhance patient care and streamline processes. Passionate about improving healthcare outcomes through effective communication and problem-solving. I love what I do especially if it makes your job easier and the patients happier.
Overview
4
4
years of professional experience
Work History
Healthcare Service Facilitator
Elevance Health
Remote
01.2024 - 05.2026
- Conducted research and scrubbing of Medicaid and Medicare insurance data for accuracy.
- Managed special handling and copy service requests to improve operational efficiency.
- Contacted provider offices to chase viability of services and ensure adherence to protocols.
- Utilized Excel spreadsheets for data analysis and reporting on team performance.
- Managed relationships with various insurance companies to ensure accurate patient information and provider office coordination.
Clinical Associate (seasonal)
Optum Healthcare
Remote
07.2025 - 02.2026
- Completed MedNet training to enhance operational knowledge.
- Managed veteran compensation processes efficiently and accurately.
- Utilized Microsoft Word and Excel for document preparation and data management.
- Facilitated order approvals to ensure timely processing of requests.
- Applied ICD 10 codes in compliance with industry standards.
Medical Assistant
Sentara Family Medicine Physicians
Hampton, VA
07.2024 - 07.2025
- Performed EKGs and administered injections to support patient care.
- Conducted urine specimen collection and pregnancy tests for diagnostic purposes.
- Scheduled appointments while managing incoming and outgoing calls efficiently.
- Executed ear irrigations and pap smears to assist in routine examinations.
- Facilitated fluid removal procedures as needed for patient comfort.
- Conducted COVID, flu, and strep testing to ensure accurate diagnoses.
- Documented results in EMR and communicated important notes regarding patient care.
- Processed medical refills and coordinated telehealth services for accessibility.
- Faxed patient referrals to appropriate centers. Contacted referral centers to facilitate patient processing.
- Leveraged expertise in Epic systems to enhance operational efficiency.
Medical Assistant
Riverside Cardiology Associates
Newport News
01.2023 - 09.2023
- Managed scheduling of appointments to enhance patient flow and operational efficiency.
- Utilized EPIC system for accurate documentation of vitals and IN results.
- Coordinated medication refills, ensuring timely processing for patient needs.
- Handled call center inquiries, providing effective communication and support.
- Conducted EKGs and monitored heart activity for diagnostic purposes.
- Maintained records of vital signs and IN levels for clinical review.
- Facilitated patient follow-up through effective scheduling and communication strategies.
- Supported healthcare team with technical operations related to heart monitors.
Medical Assistant
Sentara Family and Internal Medicine
Hampton
12.2021 - 01.2023
- Performed EKGs and administered injections to support patient care.
- Conducted urine specimen collection and pregnancy tests for diagnostic purposes.
- Scheduled appointments while managing incoming and outgoing calls efficiently.
- Executed ear irrigations and pap smears to assist in routine examinations.
- Facilitated fluid removal procedures as needed for patient comfort.
- Conducted COVID, flu, and strep testing to ensure accurate diagnoses.
- Documented results in EMR and communicated important notes regarding patient care.
- Processed medical refills and coordinated telehealth services for accessibility.
- Faxed patient referrals to appropriate centers. Contacted referral centers to facilitate patient processing.
- Leveraged expertise in Epic systems to enhance operational efficiency.
Education
Registered Medical Assistant - Healthcare
Centura College
Newport News12.2021
Skills
- Hardworking
- Reliable
- Passionate
- Encouraging
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Excellent communication
- Active listening
- Microsoft office
- Self motivation
- Medical terminology
- Excel
- Knows Epic system
Timeline
Clinical Associate (seasonal)
Optum Healthcare
07.2025 - 02.2026
Medical Assistant
Sentara Family Medicine Physicians
07.2024 - 07.2025
Healthcare Service Facilitator
Elevance Health
01.2024 - 05.2026
Medical Assistant
Riverside Cardiology Associates
01.2023 - 09.2023
Medical Assistant
Sentara Family and Internal Medicine
12.2021 - 01.2023
Registered Medical Assistant - Healthcare
Centura College