Alaina Wade
Roanoke
Summary
Dependable and adaptable professional with experience contributing as both a team member and informal team leader in fast-paced work environments. Known for strong collaboration, clear communication, and a willingness to step in where needed to support team goals. Brings a solid work ethic, problem-solving mindset, and the ability to learn new processes quickly. Currently seeking an opportunity to re-enter the workforce in a role that values reliability, teamwork, and consistent performance, with room for growth over time.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Crew Member Trainer
Sheetz
06.2020 - 05.2023
- Mentored junior employees to improve performance, food safety, and customer service.
- Taught new team members correct procedures for all areas of operations.
- Leveraged past drive-thru experience to implement a new drive-thru system.
- Championed with upper management to enact new workforce policies for a healthier work environment.
- Cultivated a stellar guest experience through personalized and expedited service.
Team Leader - Service Delivery
Chick-Fil-A Restaurant
06.2018 - 06.2020
- Led & coached team members during high-volume shifts, ensuring excellent customer service and operational efficiency
- Delivered exceptional guest experiences by resolving customer complaints and concerns promptly and professionally
- Oversaw daily shift operations, including opening/closing duties and cash handling
- Established team priorities, maintained schedules and monitored performance
Sandwich Artist/Head Cashier
Farmers Garden
06.2016 - 04.2018
- Prepared and presented food in compliance with health and safety guidelines.
- Greeted guests, promoted specials, and took orders.
- Accurately operated cash register to process customer payments.
- Kept workplace clean and organized in line with restaurant policies.
- Filled out daily shift log to record amount of food prepared, used and leftover.
Education
BA - English Literature
Liberty University
Lynchburg, VA06.2017
Pre-Nursing Program
Central Virginia Community College
Lynchburg, VA06.2015
Skills
- Computer skills: Word, Powerpoint, Excel, Blackboard, typing, POS system
- Friendly positive attitude
- Customer service and communication skills
- Basic math skills
- Teaching bible to Pre-k and Elementary children
- Relationship building/interpersonal skills
- Worship leader
- Excellent listener
- Adapt well to new and challenging situations
- Helper, supporter, assistant, and encourager
- Volunteer, community, and mission experience
Certification
Certificate of Teaching English as a Second Language for a Summer Program in Thailand
"English as a Second Language" Teacher Certificate
Earned an English as a Second Language (ESL) teaching certificate through an international training program in, focused on teaching English to non-native speakers in Thailand
Languages
English
Full Professional
Timeline
Crew Member Trainer
Sheetz
06.2020 - 05.2023
Team Leader - Service Delivery
Chick-Fil-A Restaurant
06.2018 - 06.2020
Sandwich Artist/Head Cashier
Farmers Garden
06.2016 - 04.2018
Pre-Nursing Program
Central Virginia Community College
BA - English Literature
Liberty University