Alan Alba Rivero
MANASSAS
Overview
3
3
years of professional experience
Work History
Food & Beverage Expert
Target
11.2022 - Current
- Collaborated with team members to ensure smooth workflow during peak hours, optimizing service efficiency.
- Contributed to the development of special promotions or limited-time offers that appealed to customers'' tastes.
- Handled high-pressure situations gracefully, maintaining professionalism even during peak business periods.
- Identified inefficiencies leading to improved productivity.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Crew Member
McDonald's
03.2021 - 05.2022
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
High School Diploma -
Osbourn High School
Manassas, VABusiness Management
Northern Virginia Community College
10950 Campus Dr, Manassas, VA 20109Skills
- Inventory Management
- Product Knowledge
- Time Management Skills
- Critical Thinking
- Guest Communication
- Team Management
- Goals and Performance
- Food Sales and Promotion
- Customer Complaint Resolution
- Stocking and Replenishing
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Food & Beverage Expert
Target
11.2022 - Current
Crew Member
McDonald's
03.2021 - 05.2022
High School Diploma -
Osbourn High School
Business Management
Northern Virginia Community College