Alan Bortner
South Chesterfield
Summary
Accomplished Route Driver and Customer Service Representative with a proven track record at Virginia Linen Service and Terminix Pest Control. Expert in route planning and customer service, achieving increased customer satisfaction through effective problem-solving and upselling. Demonstrates a strong work ethic and safe driving practices, ensuring timely and accurate deliveries.
Overview
21
21
years of professional experience
Work History
Route Driver
Virginia Linen Service
09.2016 - Current
- Logged mileage, stops, orders and bag counts for each route.
- Inspected and loaded delivery trucks and picked up customer returns.
- Minimized delays caused by unforeseen circumstances such as inclement weather or road closures through proactive communication with dispatchers and customers.
- Maintained strong professional relationships with clients through effective communication and problem-solving skills.
Customer Service Representative
Terminix Pest Control
05.2015 - 09.2016
- Completed detailed reports after each service visit, allowing for accurate record-keeping and streamlined billing processes.
- Increased company revenue with upselling additional services to clients based on their specific needs.
- Maintained safety standards during all pest control treatments to ensure the well-being of clients, pets, and technicians.
- Reduced callbacks for pest control services by effectively identifying, treating, and eliminating pests in a timely manner.
- Provided expert advice to clients regarding preventive measures against future infestations, leading to fewer callbacks and increased customer satisfaction.
Casket Delivery
Batesville Casket
02.2004 - 05.2015
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Education
High School Diploma -
Matoaca High School
Petersburg, VA06-2000
Skills
- Vehicle inspections
- Strong work ethic
- Excellent customer service
- Vehicle maintenance knowledge
- Route planning
- Inventory management
- Safe driving practices
Timeline
Route Driver
Virginia Linen Service
09.2016 - Current
Customer Service Representative
Terminix Pest Control
05.2015 - 09.2016
Casket Delivery
Batesville Casket
02.2004 - 05.2015
High School Diploma -
Matoaca High School
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