Alana Grace Shockley
Falls Church
Summary
Developed strong communication and organizational skills in fast-paced hospitality environment. Skilled in anticipating and responding to guest needs while managing multiple tasks efficiently. Seeking to transition into new field, leveraging ability to deliver exceptional service and create positive experiences.
Overview
3
3
years of professional experience
Work History
Concierge
Capital Concierge
Tysons, VA
01.2023 - 03.2026
- Welcome residents and guests while overseeing building access
- Oversaw guest registrations and daily front desk operations to ensure smooth visitor experience
- Address resident requests and escalate concerns when needed
- Maintain a professional lobby and front desk environment
- Coordinated and monitored amenity and service reservations to optimize resident satisfaction
- Schedule and monitor amenity and service reservations
- Handled resident requests and escalated concerns as necessary to maintain service quality
- Support administrative duties related to front desk operations
- Oversaw daily operations under the supervision of Stephanie Butterworth
Home Manager
Casa Technologies
03.2023 - 06.2023
- Managed client communications across phone, chat, and email platforms, achieving timely resolution of inquiries and service requests.
- Investigated and resolved complex client issues, documenting interactions and escalating cases to ensure quality outcomes.
- Identified recurring concerns and shared feedback to enhance workflows and improve customer experience.
- Worked remotely to support client communications and inquiries
Administrative Assistant
Guidepost Montessori at Chantilly
Chantilly, VA
11.2022 - 01.2023
- Dynamic and dedicated educational leader with 2 years of experience in education. Committed to fostering a positive learning environment and enhancing student achievement. Proven track record in curriculum development, staff supervision, and community engagement. Skilled in managing academic programs, leading professional development initiatives, and implementing data-driven strategies to improve student outcomes. Experienced in budget management and policy development, with a focus on inclusivity and collaboration. Adept at crisis management and navigating challenges to maintain an operational continuity.
- Staff Supervision: Oversee and support teaching staff, providing guidance and resources for professional development.
- Addressed student needs by providing support and guidance in various situations.: Address student needs, concerns, and discipline, working to foster a positive school culture.
- Community Engagement: Liaised with parents, community organizations, and stakeholders to strengthen school partnerships and enhance support for student initiatives.
- Budget Management: Assisted in developing and managing school budget to optimize allocation of financial resources for educational programs.
- Event Coordination: Organized school events and activities to foster community involvement and promote positive school culture.
- Data Analysis: Analyze student performance data to inform instructional practices and improve educational outcomes.
- Managed team of educators, providing oversight and support for staff development.: (May be contacted) Jennifer Cooper / jennife.cooper815@gmail.com , cell (267) 226-5545
Education
Bachelor of Science - Social Sciences
Howard University
Washington, DC01.2023
Skills
- Reservations management
- Hospitality expertise
- Customer Service
- Admin management
- Planning and Evaluating
- Decision making
- Decision Making
- Communication
- Interpersonal Skills
- Teamwork
- Flexibility
- Stress Tolerance
- Self-Management
- Accountability
- Team leadership
- Decision making
- Reservation management
- Hospitality management
- Multitasking skills
- Multitasking
- Telephone communication
Affiliations
- National Society of Leadership & Success
- Towson University Honors Society
TECHNICAL COMPETENCIES
- Microsoft: Outlook, Word, Excel, PowerPoint, SharePoint, Tea, Azure, Intune
- Google Workspace: Gmail, Calendar, Contacts
- Google Drive: Docs, Sheets, Slides
- Apple: IOS, iPadOS, WatchOS, tvOS, MAC OSD
- Adobe Acrobat Pro
- Firewall, DNS, Linu, Python, JAVA, CRM
- Blackboard, Sales Force, Smart Care, Transparent Classroom
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Home Manager
Casa Technologies
03.2023 - 06.2023
Concierge
Capital Concierge
01.2023 - 03.2026
Administrative Assistant
Guidepost Montessori at Chantilly
11.2022 - 01.2023
Bachelor of Science - Social Sciences
Howard University