Alanna Ivey
NORFOLK
Summary
Efficient and detail-oriented debug technician demonstrating expertise in implementing training programs and optimizing operations in fast-paced environments. Currently pursuing a Bachelor's degree in Computer Science, with a strong foundation in agile methodologies and clean coding practices.
Overview
5
5
years of professional experience
Work History
Lead Server
Bowlero Corps.
05.2023 - Current
- Implemented new training program for servers, resulting in improved product knowledge and upselling techniques. As well as, assisted in the creation and execution of special events, including menu planning, staffing coordination, and setup
- Mentored new servers on best practices for delivering excellent service while maintaining efficiency during busy shifts
- Demonstrated expertise in handling difficult situations with unruly patrons while maintaining professionalism
Intern/Debugger
Hyphen Solutions
06.2024 - 08.2024
- Prioritize clean code, agile methodologies, and continuous integration to ensure our software meets the evolving needs of the industry while maintaining the highest standards of quality and reliability.
- Developed and implemented software solutions using programming languages such as Java, C++, or Python
- Participated in code reviews to maintain code quality standards and identify areas for improvement
- Utilized version control systems (e.g., Git) to manage source code repositories
Customer Service Associate
United States Embassy of Beijing
07.2021 - 08.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Developed and actualized customer service initiatives to decrease wait times.
- Created spreadsheets to organize times that new recruits could come in and ask questions about the embassy.
- Designed, packaged, and mailed 50+ welcome packets to new families to help make settling in easier.
Education
Bachelor of Science - Computer Science
Old Dominion University
Norfolk, VA12-2026
Associate of Applied Science - Computer Science
Tidewater Community College
Virginia Beach, VA05-2024
Skills
- Problem-solving
- Attention to detail
- Team leadership
- Exceptional communication
- Responsible and trustworthy
Websites
Accomplishments
- Commonwealth Cyber Initiative Virginia Beach, VA Technology Enabled Mentoring Program May 2024
- Coursera Virginia Beach, VA Foundations of Cybersecurity Nov. 2023
Timeline
Intern/Debugger
Hyphen Solutions
06.2024 - 08.2024
Lead Server
Bowlero Corps.
05.2023 - Current
Customer Service Associate
United States Embassy of Beijing
07.2021 - 08.2021
Bachelor of Science - Computer Science
Old Dominion University
Associate of Applied Science - Computer Science
Tidewater Community College