Alanna Olds
Manassas
Summary
Organized professional with extensive experience in high-pressure restaurant and retail settings. Demonstrates exceptional time management and meticulous attention to detail, ensuring efficient operations and enhanced customer satisfaction.
Overview
2
2
years of professional experience
Work History
Server
Buffalo Wild Wings
Gainesville
07.2024 - 07.2025
- Delivered excellent customer service in a fast-paced restaurant environment.
- Managed food and drink orders using point-of-sale system.
- Collaborated with kitchen staff to ensure timely service of meals.
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted guests with menu selections and answered questions about items.
- Processed payments accurately and efficiently at the end of meals.
- Upsold promotional items to enhance guest experience and satisfaction.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
Cashier
Dicks Sporing Goods
Manassas
07.2023 - 07.2024
- Assisted customers with product inquiries and recommendations.
- Maintained cleanliness and organization of checkout area.
- Handled cash and credit transactions accurately and securely.
- Managed returns and exchanges according to store policy.
- Collaborated with team members to ensure smooth store operations.
Sales Representative
Dicks Sporing Goods
Manassas
07.2023 - 07.2024
- Engaged customers to understand their needs and recommend suitable products.
- Provided product demonstrations to enhance customer shopping experience and drive sales.
- Assisted with inventory management, ensuring accurate stock levels and organization.
- Maintained merchandise displays, keeping them neat and aligned with company standards.
- Educated customers on loyalty programs and promotions to encourage repeat purchases.
- Developed key customer relationships to increase sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Maintained accurate records of all sales and prospecting activities.
- Performed regular follow-ups with prospects to close deals in a timely manner.
Education
High School Diploma -
Unity Reed High School
Manassas, VA05-2024
Skills
- Cash handling
- Food safety compliance
- Upselling techniques
- Customer service
- Problem solving
- Sales strategies
- Time management
- Attention to detail
- Effective communication
- POS operation
- Multitasking and organization
- Daily specials memorization
- Guest engagement
- Sales techniques
- Server training
- Sales expertise
- Menu presentation
Timeline
Server
Buffalo Wild Wings
07.2024 - 07.2025
Cashier
Dicks Sporing Goods
07.2023 - 07.2024
Sales Representative
Dicks Sporing Goods
07.2023 - 07.2024
High School Diploma -
Unity Reed High School
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