Customer service professional with proven ability in managing customer interactions and high call volumes. Known for call metrics and client satisfaction. Strong communicator with an expertise in problem-solving remotely.
Answer and manage a high volume of inbound calls in a professional manner.
Provide customer with the correct technical support after identifying their needs.
Interact with members to provide excellent customer service by processing deposits, withdrawals, and loan payments.
Balance cash drawer daily and process large transactions accurately.
Resolve customer issues and promote financial products and services.
Answer inbound calls, schedule appointments, process payments, and maintain inventory in DealerTrack.
Provide a positive customer experience through friendly and professional communication at the front desk.
Customer Service
Microsoft 365
Quality assurance
Data entry and CRM systems