Alayna Williamson
Front Royal
Summary
Customer service professional with proven ability in managing customer interactions and high call volumes. Known for call metrics and client satisfaction. Strong communicator with an expertise in problem-solving remotely.
Overview
4
4
years of professional experience
Work History
Customer Care Specialist
Diligent Health Solutions
05.2021 - Current
Answer and manage a high volume of inbound calls in a professional manner.
Provide customer with the correct technical support after identifying their needs.
Teller
Front Royal Federal Credit Union
10.2023 - 03.2024
Interact with members to provide excellent customer service by processing deposits, withdrawals, and loan payments.
Balance cash drawer daily and process large transactions accurately.
Resolve customer issues and promote financial products and services.
Receptionist
Don Beyer Volvo
11.2021 - 11.2022
Answer inbound calls, schedule appointments, process payments, and maintain inventory in DealerTrack.
Provide a positive customer experience through friendly and professional communication at the front desk.
Education
Bachelor of Science - Psychology
Old Dominion University
12-2026
Associate of Science - Psychology
Laurel Ridge Community College
Middletown, VA05-2023
Skills
Customer Service
Microsoft 365
Quality assurance
Data entry and CRM systems
Timeline
Teller
Front Royal Federal Credit Union
10.2023 - 03.2024
Receptionist
Don Beyer Volvo
11.2021 - 11.2022
Customer Care Specialist
Diligent Health Solutions
05.2021 - Current
Bachelor of Science - Psychology
Old Dominion University
Associate of Science - Psychology
Laurel Ridge Community College