Summary
Overview
Work History
Education
Skills
Timeline
Generic
Alayna Williamson

Alayna Williamson

Front Royal

Summary

Customer service professional with proven ability in managing customer interactions and high call volumes. Known for call metrics and client satisfaction. Strong communicator with an expertise in problem-solving remotely.

Overview

4
4
years of professional experience

Work History

Customer Care Specialist

Diligent Health Solutions
05.2021 - Current

Answer and manage a high volume of inbound calls in a professional manner.

Provide customer with the correct technical support after identifying their needs.

Teller

Front Royal Federal Credit Union
10.2023 - 03.2024

Interact with members to provide excellent customer service by processing deposits, withdrawals, and loan payments.

Balance cash drawer daily and process large transactions accurately.

Resolve customer issues and promote financial products and services.

Receptionist

Don Beyer Volvo
11.2021 - 11.2022

Answer inbound calls, schedule appointments, process payments, and maintain inventory in DealerTrack.

Provide a positive customer experience through friendly and professional communication at the front desk.

Education

Bachelor of Science - Psychology

Old Dominion University
12-2026

Associate of Science - Psychology

Laurel Ridge Community College
Middletown, VA
05-2023

Skills

    Customer Service

    Microsoft 365

    Quality assurance

    Data entry and CRM systems

Timeline

Teller

Front Royal Federal Credit Union
10.2023 - 03.2024

Receptionist

Don Beyer Volvo
11.2021 - 11.2022

Customer Care Specialist

Diligent Health Solutions
05.2021 - Current

Bachelor of Science - Psychology

Old Dominion University

Associate of Science - Psychology

Laurel Ridge Community College
Alayna Williamson