Alba Alonso
Hopewell
Summary
Accomplished Insurance Agent with a robust background at Radke Insurance, excelling in client retention and risk mitigation. Leveraged client assessment to surpass sales targets and maintain compliance with industry regulations. Demonstrated exceptional customer follow-up and account management, enhancing customer satisfaction and loyalty. Excellent communicator and dependable team player with strong understanding of the insurance industry.
Overview
9
9
years of professional experience
Work History
Insurance Agent
Radke Insurance
07.2017 - Current
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Maintained high standards of customer service by building relationships with clients.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Cross-sold insurance products to existing clients to reach sales targets.
- Met with customers to provide information about available products and policies.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
Customer Service Representative
BlueSky Insurance Agency
10.2016 - 07.2017
- Responded to customer requests for products, services, and company information.
- Cross-trained and backed up other customer service managers.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Identified and resolved discrepancies and errors in customer accounts.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Delivered prompt service to prioritize customer needs.
Host
Shoney's Restaurant
06.2016 - 12.2016
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
High School Diploma -
Brunswick High School
Lawrenceville06-2016
Skills
- Customer follow-up
- Client assessment
- Account management
- Licensed insurance agent
- Policy renewals
- Quotes and sales
- Policy adjustment
- Risk mitigation
- Client retention
Languages
Spanish
Full Professional
Timeline
Insurance Agent
Radke Insurance
07.2017 - Current
Customer Service Representative
BlueSky Insurance Agency
10.2016 - 07.2017
Host
Shoney's Restaurant
06.2016 - 12.2016
High School Diploma -
Brunswick High School
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