Alba Nayeli Coello Aguilar
Galax
Summary
Detail-oriented individual with exceptional management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
3
3
years of professional experience
Work History
Rehabilitation Aide
H2 Health
10.2024 - Current
- Greeted and assisted patients with check-in procedures.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Processed payments using checks and credit cards, maintaining accurate records of transactions.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Online Personal Shopper
Walmart
01.2024 - 07.2024
- Created personalized shopping experiences for each customer.
- Greeted customers and answered product or service questions.
- Assisted in selecting items according to customer preferences.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Determined the best delivery methods based on order size and destination.
- Bagged groceries carefully to keep products in perfect conditions.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Helped customers locate products and checked store system for merchandise at other sites.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Front Desk Receptionist
Eye Care on The Ridge
08.2022 - 09.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in and check-out process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including cash, credit cards, checks and money orders.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed all tasks in compliance with company policies and procedures.
Education
Certificate - Dental Assisting
Wytheville Community College
Wytheville, VA05-2024
Certificate - X-Ray
Wytheville Community College
Wytheville, VA05-2024
Certificate - CPR
Wytheville Community College
Wytheville, VA05-2024
Associate of Applied Science - Legal Administrative Assistance
Wytheville Community College
Wytheville, VA05-2023
High School Diploma -
Galax High School
Galax, VA06-2021
Skills
- Bilingual
- Strategic Planning
- Customer Engagement
- Administrative Support
- Excel Data Tracking
- Effective Time Management
- Technical Proficiency
- Medical terminology
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Rehabilitation Aide
H2 Health
10.2024 - Current
Online Personal Shopper
Walmart
01.2024 - 07.2024
Front Desk Receptionist
Eye Care on The Ridge
08.2022 - 09.2023
Certificate - X-Ray
Wytheville Community College
Certificate - CPR
Wytheville Community College
Certificate - Dental Assisting
Wytheville Community College
Associate of Applied Science - Legal Administrative Assistance
Wytheville Community College
High School Diploma -
Galax High School
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