Alejandra Lozeau
Roanoke
Summary
Motivated Shift Leader passionate about helping team members meet and exceed goals through compassionate and supportive leadership. Skilled trainer and operational problem-solver with hands-on experience and a collaborative approach to team success. Resourceful in balancing the needs of customers, employees, and the company. Dedicated and hardworking with strong customer service, multitasking, and time management skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Leader
Panda Express
Roanoke
07.2024 - Current
- Provided exceptional customer service and maintained a positive attitude throughout the shift
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols
- Monitored employee performance to ensure compliance with company policies and procedures
- Assisted in training new employees on shift operations
- Resolved customer complaints promptly and professionally
- Coordinated shift workers for inventory receiving, auditing and restocking.
Shift Leader
Cook Out
Blacksburg
03.2022 - 05.2024
- Maintained an organized work environment by delegating tasks to staff as needed
- Inspected food preparation areas to ensure proper sanitation standards were met at all times
- Confirmed accuracy of daily sales reports before submitting them to management for review
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors, in order to maintain a safe and sanitary environment for customers and staff alike
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues
Manager of Business Development and Sales
Dunkin' Donuts
Santiago
07.2019 - 11.2021
- Responsible for professional growth & development of assistant managers, shift leaders and sales associates
- Responsible for assessing all store employees performance
- Responsible for partnering with GM, sharing shift crew best practices, and driving store growth and performance.
- Responsible for monitoring store employees' performance, customer service, and morale.
- Responsible for interacting with guests, monitoring store performance based on guest feedback and following up on consumer care compliments and complaints
- Provide ongoing training as needed regarding new products, promotions, policies etc
- Complete weekly food and paper inventory
- Complete daily cash management functions (cash reports, deposits etc
- Responsible for creating store action plans to drive store performance around areas of opportunity
- Responsible for the daily maintenance of all equipment, stock areas, sales areas, building and grounds
- Made sure that on every shift the pic in charge is running the operations by shift coaching
Education
EMT Program - Health
Virginia Western Community College
Roanoke05.2025
High School Diploma -
LICEO JOSÉ MIGUEL INFANTE
Santiago, Chile12.2019
Some College - Occupation Therapy
Andres Bello University
Santiago, ChileSkills
- Basic life support
- Patient assessment
- Healthcare compliance
- Effective communication
- Emergency response
- Patient assessment
- Ability to work under pressure
- Team leadership
- Attention to detail
- Troubleshooting
- Spanish
- Japanese
- Microsoft Office
Certification
- Certified in Basic Life Support
- Certified in ADS5055
- Certified in FEMA
- Certified in IS-100.C
- Certified in IS-200.C
- Certified in IS-700.B
- Certified in CWS5692
- Certified in IS-800.D
Timeline
Shift Leader
Panda Express
07.2024 - Current
Shift Leader
Cook Out
03.2022 - 05.2024
Manager of Business Development and Sales
Dunkin' Donuts
07.2019 - 11.2021
EMT Program - Health
Virginia Western Community College
High School Diploma -
LICEO JOSÉ MIGUEL INFANTE
Some College - Occupation Therapy
Andres Bello University
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