Alejandra Montoya
Richmond
Summary
Results-driven Accounts Receivable Specialist with 15+ years of experience in billing, payment processing, reconciliation, payroll support, and customer account management. Skilled in managing aging reports, resolving billing discrepancies, processing invoices and payments, and maintaining accurate financial records. Experienced using QuickBooks, ADP, and logistics systems in fast-paced environments. Strong communication, organizational, and problem-solving skills with a focus on accuracy, efficiency, and timely collections.
Overview
18
18
years of professional experience
Work History
Billing & Accounts Receivable Specialist
RC Transfer
Richmond
11.2021 - Current
Manage daily billing and invoice processing for customer accounts
Process accounts receivable payments using QuickBooks and logistics software
Maintain and monitor aging reports to ensure balances remain within 30 days
Research and resolve billing discrepancies to prevent payment delays
Review invoices, charges, and supporting documentation for accuracy before submission
Communicate with customers regarding invoices, account status, and payment processing
Perform reconciliations to maintain accurate financial records
Support payroll processing by verifying employee hours before ADP submission
Improve workflows to reduce billing errors and increase efficiency
International Logistics Supervisor
Avianca Express
Miami, FL
01.2011 - 01.2019
Supervised and managed daily operations for a team of 25+ employees
Planned and optimized logistics processes to maximize productivity
Developed operational procedures and improved workflow efficiency
Managed scheduling and workforce coordination based on operational demand
Generated operational reports to support business decisions
Ensured timely delivery of products across multiple markets
Provided administrative and operational support to management
Commercial Analyst
Avianca Express
Miami, FL
01.2008 - 01.2011
Reviewed export documentation and maintained accurate records
Opened and managed customer accounts
Provided customer service and administrative support
Organized documentation and maintained filing systems
Education
Associate of Science - Business Administration
Keiser University
Miami, FlAssociate of Arts - Business Administration And Management
Ingecomputo
Pereira, ColombiaSkills
Accounts Receivable Management
Invoice Processing & Billing
Aging Reports & Collections
Payment Posting & Reconciliation
QuickBooks & Financial Systems
Payroll Support & Verification
Customer Account Resolution
Data Entry & Record Accuracy
Microsoft Excel & Office Suite
Process Improvement
Team Leadership & Communication
Problem Solving & Organization
Languages
Spanish
Timeline
Billing & Accounts Receivable Specialist
RC Transfer
11.2021 - Current
International Logistics Supervisor
Avianca Express
01.2011 - 01.2019
Commercial Analyst
Avianca Express
01.2008 - 01.2011
Associate of Science - Business Administration
Keiser University
Associate of Arts - Business Administration And Management
Ingecomputo