Alena Bevard
Hampton
Summary
Resourceful and experienced worker offering expertise in customer service, sales and point-of-sale knowledge. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Team Member
Victoria's Secret & PINK
11.2025 - Current
- Worked different stations to provide optimal coverage and meet production goals.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Hospitality Team Member
Buffalo Wild Wings
07.2024 - 11.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Developed and maintained positive relationships with guests for satisfaction.
- Trained new staff members in customer service techniques and staff operations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Front Desk Receptionist Volunteer
Riverside Hospital
07.2023 - 08.2024
- Welcomed patients/guests with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved guest problems and complaints.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Handled assignments independently with good judgement and critical thinking skills.
- Operated multi-line telephone system to answer and direct high volume of calls.
Cashier
Food Lion
03.2024 - 07.2024
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Education
High School Diploma -
Hampton High School
Hampton, VA06-2026
Skills
- Customer Service
- Complaint resolution
- Relationship building
- Task prioritization
- Positive attitude
- Computer skills
- Money handling
- Point-of-sale system
- Collaboration and teamwork
- Verbal and written communication
Timeline
Team Member
Victoria's Secret & PINK
11.2025 - Current
Hospitality Team Member
Buffalo Wild Wings
07.2024 - 11.2025
Cashier
Food Lion
03.2024 - 07.2024
Front Desk Receptionist Volunteer
Riverside Hospital
07.2023 - 08.2024
High School Diploma -
Hampton High School