Alena Marku
Norfolk
Summary
Dependable and enthusiastic bartender/server with a strong background in customer service and hospitality. Skilled in managing inventory and resolving complaints, consistently ensuring a positive dining experience for all patrons. Expertise in upselling techniques and staff training enhances customer satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
Bartender/Server
KPOT
Sterling Heights
03.2025 - 04.2026
- Created welcoming and enjoyable atmosphere by actively engaging with customers and providing personalized service.
- Trained new bartenders on drink recipes and customer service techniques to ensure consistent quality and customer satisfaction.
- Managed inventory of liquor, mixers, and supplies for efficient service.
- Addressed customer complaints and concerns to improve overall experience and foster customer loyalty at KPOT.
- Resolved customer complaints in a professional manner.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
Server
Grand Tavern
Rochester Hills
02.2021 - 08.2024
- Provided excellent customer service to ensure satisfaction.
- Resolved customer complaints to ensure satisfaction.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Assisted in training new servers on operational procedures.
- Greeted customers, answered questions, and recommended specials to increase profits.
Bartender
Red Dunn Kitchen
Detroit
08.2020 - 11.2020
- Engaged with customers to provide exceptional service and recommendations.
- Prepared and served a variety of cocktails and beverages efficiently.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Maintained cleanliness and organization of the bar area at all times.
- Handled cash transactions accurately while processing customer payments.
Education
High School Diploma -
Mohegan Highschool
Clinton Township, MI01-2019
Skills
- Hospitality
- Customer service
- Sales skills
- Upselling techniques
- Effective communication
- Dependable
Timeline
Bartender/Server
KPOT
03.2025 - 04.2026
Server
Grand Tavern
02.2021 - 08.2024
Bartender
Red Dunn Kitchen
08.2020 - 11.2020
High School Diploma -
Mohegan Highschool