Alene Aguilar
Manassas
Summary
Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions. Highly motivated Sales Representative with solid experience in cultivating client relationships, executing sales strategies, and exceeding revenue goals. Strong abilities in leveraging product knowledge to secure new business and maintain existing accounts. Known for innovative problem-solving skills and adept at building rapport with clients to foster loyalty. Previous work has consistently resulted in increased market share and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Secretary
Kargar Motors
Manassas
02.2024 - 12.2024
- Handled confidential documents with discretion.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
- Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.
- Coordinated meeting logistics such as room reservations and catering services.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Provided administrative support to the Office Manager and other staff members.
- Assisted with special projects or tasks related to departmental functions upon request.
- Organized and maintained filing systems for important documents.
Sales Representative
T-Mobile, Custom Wireless
Falls Church
01.2023 - 09.2023
- Managed inventory and supplies to ensure materials were available when needed.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Worked with cross-functional teams to achieve goals.
- Identified needs of customers promptly and efficiently.
- Updated and maintained databases with current information.
- Achieved cost-savings by developing functional solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
- Utilized various software and tools to streamline processes and optimize performance.
Customer Service Representative
Eduards wood floors
Fairfax
06.2021 - 02.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved customer complaints promptly and efficiently.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Secretary Coordinator
A&A Cleaning Service
Dumfries
02.2019 - 01.2021
- Answered incoming calls from customers and clients in a professional manner; assisted with inquiries as needed.
- Verified accuracy of invoices against purchase orders prior to processing payments.
- Assisted with the preparation of presentations for management team members; created PowerPoint slideshows as needed.
- Developed and maintained filing systems to ensure efficient retrieval of information.
- Assisted with creating training materials for new employees.
- Ordered office supplies when necessary; monitored inventory levels to ensure adequate stock is available at all times.
- Managed and maintained executives' calendars, organized meetings, and scheduled appointments.
Education
GED -
Bryant High School
Alexandria, VA06-2017
Skills
- Inventory management
- Customer relationship management
- Sales forecasting
- Business development
- Customer relations
- Social media marketing
- Network development
- Meeting coordination
- Microsoft Office
- Customer service
- Sales support
- Payroll processing
- Quickbooks
- Multi-line phone systems
- Office administration
- Administering payroll
- Filing experience
- Phone reception
- Appointment scheduling
- Office supply inventory
Languages
English
Professional
Spanish
Professional
keny Aleman
571-251-5295
Estefany Medina
571-229-8500
Julissa Rivera
571-406-9760
Timeline
Secretary
Kargar Motors
02.2024 - 12.2024
Sales Representative
T-Mobile, Custom Wireless
01.2023 - 09.2023
Customer Service Representative
Eduards wood floors
06.2021 - 02.2023
Secretary Coordinator
A&A Cleaning Service
02.2019 - 01.2021
GED -
Bryant High School