Alesha Etheridge

• Investigated insurance claims, reviewed coverage and liability, prepared reports, and recommended payment or denial of claims.
• Reviewed police reports and other documents related to claim investigations.
• Analyzed facts of loss, including photographs, diagrams, and other evidence, to identify potential sources of recovery.
• Maintained accurate documentation of all claim activity within the designated system.
• Utilized computer systems, such as Microsoft Office Suite and specialized software programs used by the company.
• Assisted colleagues with difficult cases, and provided guidance regarding complex issues or scenarios.
• Calculated and authorized payment of claims within the designated authority level.

• Tasked with the preventative maintenance of such machinery as air compressors and turbine generators.
• Review survey reports, specifications, maps and topography data for product execution.
• Work closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Tested electrical systems and circuit continuity using ohmmeters, voltmeters or oscilloscopes.
• Inspected electrical components to identify hazards, defects or potential repairs in compliance with codes.
• Reviewed blueprints to determine electrical component and wiring locations.

• Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
• Reviewed criteria for different aid programs to determine eligibility for various applicants.
• Processed benefits applications, which included documents for medical assistance.
• Input all communication with applicants into computer system to facilitate future clarification and knowledgeable support.
• Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
• Effectively controlled the release of proprietary and confidential information for general client lists.

• Maintained a pleasant and cordial attitude at all times, even when issues arose
• Resolved issues quickly through meticulous research and quick decision making
• Researched coverage and premium options and supplied clients with the best coverage available
• Promoted agency products to customers on the telephone and in writing
• Promoted client retention through high-quality service and follow through
• Processed applications, payments, corrections, endorsements and cancellations

• Processed a large volume of inbound and outbound technical support calls, chats and emails
• Researched issues on various computer systems and databases to resolve complaints and answer inquiries
• Referred difficult issues to upper management while maintaining positive rapport with customer
• Supported customers having data connectivity issues
• Troubleshoot hardware issues and worked with service providers to facilitate repairs
• Resolved customer complaints and concerns with strong verbal and negotiation skills

• Greeted customers entering the store to ascertain what each customer wanted or needed
• Answered an average of 10 to 15 calls per day by addressing customer inquiries, solving problems, and providing product information
• Processed purchases, monitored the register and handled refunds and exchanges
• Restocked in-store items according to available inventory
• Produced theft and breakage reports when necessary
• Processed multiple customer photo orders in a timely fashion

• Served multiple customers simultaneously in a short period of time
• Carried out re-merchandising, display, price mark downs and physical inventory counts
• Opened and closed the store with management
• Assisted customers with choices by providing them with information about the products
• Operated a cash register for cash, check, and credit card transactions with 100% accuracy
• Assisted with training and mentoring of new associates to contribute to the stores positive culture
• Watched out for loss prevention through leakage and theft

• Assisted customers in selecting products that best fit their personal needs
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Prepared cash deposits with zero discrepancies.
• Maintained high productivity by efficiently processing cash, credit, and debit payments for customers.
• Trained new team members in cash register operation, stock procedures and customer service.

• Organized schedules, workflows and shift coverage to meet expected business demands.
• Completed inventory audits to identify losses and project demand.
• Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.

• Entered reorders for shipping as needed
• Prepared documents for data entry
• Verified, updated, and corrected source documents
• Entered data into designated database and forms
• Routed data to appropriate staff
• Researched and retrieved requested data