Alesia Rollins
Mechanicsville
Summary
Dynamic Funeral Care Coordinator with a proven track record at Bliley's Funeral Home, excelling in customer service and meticulous documentation. Adept at managing sensitive situations with empathy while ensuring operational efficiency. Commended for consistently surpassing expectations set forth in job description. As well as training staff to improve overall performance in high-pressure environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Funeral Care Coordinator
Bliley's Funeral Home and Cremation Center
Richmond
06.2023 - Current
- Entering information into Passare (funeral arrangement application)
- Processed customer payments accurately using point-of-sale system.
- Completing check request forms and submitting them to the business office
- Contacting ministers, churches, and cemeteries
- Ordering military honors and scheduling burials at Arlington National Cemetery
- Ordering police escorts for processions
- Ordering caskets, vaults and associated sales/personalization items
- Arranging and ordering food for receptions
- Submitting obituaries and adding them to the website
- Managing and finalizing video tributes
- Creating Boxcast Livestream Links and downloading to USB when complete
- Purchasing and downloading music to CDs and USBs
- Entering information to “Make It Personal” for FloralXpress for making flower books
- Creating door cards
- Entering information to Virginia Electronic Death Registry (EDRS) System
- Contacting doctors to obtain signatures on death certificates, ensuring compliance with legal requirements.
- Ordering certified death certificates from local health departments
- Organize daily tasks and transferring incomplete items to the following day.
- Oversaw staff training on handling sensitive situations during services.
- Provided support to colleagues during times of high-volume activity.
- Answering and directing all incoming phone calls, taking messages, providing information to callers, and forwarding messages as appropriate. This includes taking first calls (notifications of death) from families, hospitals, police, nursing homes, and hospice units.
- Checking all emails regularly throughout the day and following up accordingly
- Other duties as needed
Assistant Manager
Tuesday Morning
Ashland
10.2021 - 03.2023
- Assisted in managing store operations and maintaining inventory accuracy.
- Trained and mentored team members on customer service best practices.
- Oversaw daily scheduling to ensure adequate staff coverage and efficiency.
- Implemented visual merchandising standards to enhance product presentation.
- Conducted regular store audits to maintain compliance with company policies.
- Collaborated with management on promotional planning and execution strategies.
- Resolved customer inquiries and issues to improve satisfaction levels promptly.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ensured store appearance met company standards to create a welcoming environment.
- Provided training to new employees to enhance their understanding of customer service.
- Executed Store Manager responsibilities in their absence.
Certified Pharmacy Technician
Walgreens
08.2019 - 10.2021
- Properly fill and dispense an average of 600 prescriptions per day.
- Manage drug and supply inventories.
- Effectively resolve insurance billing rejections and other billing issues.
- Enter prescriptions into a secure computer database.
- Release prescriptions to customers.
- Maintain a clean and safe workspace.
- Regularly stock shelves, rotate stock, and check for expired medications.
- Prepared and mixed oral liquid medications according to specified guidelines.
- Efficiently operate cash register and handle cash, checks, and charged transactions.
Assistant Manager
Tuesday Morning
11.2013 - 08.2019
- Assisted in managing store operations and maintaining inventory accuracy.
- Trained and mentored team members on customer service best practices.
- Oversaw daily scheduling to ensure adequate staff coverage and efficiency.
- Implemented visual merchandising standards to enhance product presentation.
- Conducted regular store audits to maintain compliance with company policies.
- Collaborated with management on promotional planning and execution strategies.
- Addressed customer inquiries and issues promptly, enhancing overall satisfaction levels.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ensured store was visually appealing and well-maintained to attract customers.
- Operate cash register, collect payment, and make change for cash transactions.
- Conducted training sessions for new staff to ensure they understood their roles and responsibilities.
- Handled Store Manager responsibilities in their absence.
Education
standard degree -
Atlee High school
06.2009
Skills
- Customer service
- Problem solving
- Time management
- Attention to detail
- Organizational skills
- Documentation
- Data entry
- Empathy and compassion
- Adaptability skills
- Continuous improvement
- Coaching skills
- Prioritization multitasking
- Effective communication
Certification
Notary
Timeline
Funeral Care Coordinator
Bliley's Funeral Home and Cremation Center
06.2023 - Current
Assistant Manager
Tuesday Morning
10.2021 - 03.2023
Certified Pharmacy Technician
Walgreens
08.2019 - 10.2021
Assistant Manager
Tuesday Morning
11.2013 - 08.2019
standard degree -
Atlee High school