Alesia Spencer

Supervised daily operations of several housekeepers to ensure efficient cleaning of multiple buildings and adherence to university standards.

• Trained new staff on policies, procedures, and best practices for operational excellence.
• Coordinated scheduling and resource allocation to optimize workflow across departments.
• Approve and submit time sheets for all assigned employees, submit order forms and submit work orders timely and efficiently.
• Fostered effective communication by providing constructive feedback and sharing knowledge across business lines.
• Ensured timely completion of projects through effective scheduling and prioritization of tasks based on urgency and importance.

• Supervised daily operations of several housekeepers throughout building services, ensuring compliance with safety standards and regulations
• Trained and mentored all staff and new personell on best practices in housekeeping and customer service protocols and equipment.
• Resolved customer complaints promptly, enhancing guest satisfaction through effective service recovery.
• Assigned housekeeping staff to specific buildings based on abilities and daily requirements.
• Managed inventory of supplies and equipment, ensuring availability for ongoing housekeeping activities.
• Coordinate and lead team cleanup of football stadium.

• Maintained cleanliness and organization of residential facilities and educational buildings across campus.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
• Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
• Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.