Alethia Tisinger
Norfolk
Summary
Experienced with handling member inquiries and delivering comprehensive support. Utilizes excellent communication and problem-solving skills to resolve issues efficiently. Knowledge of fostering positive member relationships and enhancing service satisfaction.
Overview
15
15
years of professional experience
Work History
Member Service Representative
Navy Federal Credit Union
12.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
General Merchandiser
Target
01.2024 - Current
- Finished seasonal windows, dressed mannequins, and set up in-store displays to highlight available merchandise
- Improved the overall appearance of the store by paying close attention to product and display placement
- Used established planograms to arrange consistent shelves, bins, and racks
Sales associate
Lidl
04.2017 - 01.2024
- Stayed on top of emerging trends and provided helpful customer service to help with product selection
- Kept track of store specials, payment policies, and security procedures
- Set up new merchandise with attractive displays and signage to encourage customer sales and move overstock items
- Trained all new sales employees on effective sales, service, and operational strategies to maximize team performance
- Cross trained in all store departments, permitting me to offer support and assistance across the store as needed
Tobacco Associate
Sams club
05.2014 - 03.2017
- Functioned as a cohesive team member to provide top-tier customer service
- Assisted clients in choosing products that optimally suited their business needs
- Packed orders for businesses that placed orders with us
Cashier
Pitstop
01.2010 - 04.2014
- Kept well-stocked cashier lanes and store shelves to promote strong sales
- Am in charge of issuing receipts, refunds, change, and tickets
- Handled customer complaints and took the necessary steps to resolve their problems
- Placed orders for supplies and retail items and received them
Education
Associate of Applied Science - Culinary Arts
The Art institute of Pittsburgh
Pittsburgh, PA01.2009
High school or equivalent -
Greater Johnstown Senior High
Johnstown, PA01.2007
Skills
- Customer service
- Stocking and replenishing
- Reliable and punctual
- Organization
- Team building
- Financial transactions
- Transaction processing
- Customer support
- Relationship building
- Call center experience
Additional Information
References upon request
Timeline
Member Service Representative
Navy Federal Credit Union
12.2024 - Current
General Merchandiser
Target
01.2024 - Current
Sales associate
Lidl
04.2017 - 01.2024
Tobacco Associate
Sams club
05.2014 - 03.2017
Cashier
Pitstop
01.2010 - 04.2014
High school or equivalent -
Greater Johnstown Senior High
Associate of Applied Science - Culinary Arts
The Art institute of Pittsburgh
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