Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Alex Crowder

Glen Allen

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience
1
1
Certification

Work History

General Manager

Papa Johns
01.2022 - 04.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and implemented strategies to increase sales and profitability.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Twice a week, placed food orders to maintain fresh product/ingredients for restaurant use.
  • Achieved and maintained period goals at top of the market standards.
  • Built powerful teams to handle day to day business.

Production Specialist

Reichhold/Polynt Composites
02.2019 - 07.2022
  • Safely added acid-based materials to reactors as per production needs
  • Improved production efficiency by streamlining assembly line processes and optimizing equipment usage.
  • Reduced manufacturing waste by implementing quality control measures and conducting regular inspections.
  • Enhanced worker safety by developing and enforcing standard operating procedures for all production tasks.
  • Collaborated with engineers to refine product designs, resulting in smoother manufacturing processes and higher-quality end products.
  • Increased production capacity by training new employees on machinery operation and safety protocols, strengthening the overall workforce.
  • Contributed to a reduction in machine downtime through proactive maintenance checks and troubleshooting mechanical issues as they arose.
  • Optimized inventory management by accurately recording raw material usage and finished goods output, minimizing stock discrepancies.
  • Coordinated with suppliers to ensure timely delivery of raw materials, avoiding costly delays in the production schedule.
  • Maintained compliance with industry regulations concerning environmental impact, workplace safety standards, and product quality requirements.
  • Monitored production line for unsafe behaviors or incorrect techniques and worked with managers to resolve problems.

Welding Assistant

Brown Industries
06.2017 - 01.2019
  • Enhanced production efficiency by consistently preparing and assembling materials for welding tasks.
  • Ensured workplace safety by maintaining a clean and organized workstation, adhering to all safety guidelines.
  • Improved project completion times with accurate measuring, cutting, and fitting of metal components before welding.
  • Supported welders in achieving high-quality results by effectively operating necessary tools, such as grinders and clamps.
  • Assisted in reducing material waste through careful inspection of welded parts for defects or inconsistencies.
  • Contributed to team communication by effectively relaying pertinent information between welders, supervisors, and other team members.
  • Collaborated with colleagues to complete complex projects within tight deadlines, ensuring client satisfaction.

Education

High School Diploma -

Clover Hill High School
Midlothian, VA
06.2013

Skills

  • Operations Oversight
  • Customer Relationship Management
  • Workflow Planning
  • Customer Retention
  • Quality Management
  • Schedule Management
  • P&L Management
  • Staff Supervision
  • Performance Analysis
  • Operations Management
  • Employee Development
  • Staffing
  • Performance Improvements
  • Effective leader
  • Relationship Building
  • Staff Motivation
  • Employee Scheduling
  • Problem Resolution
  • Training and Development

Certification

ServeSafe certified

Department of transpertation certified

Timeline

General Manager

Papa Johns
01.2022 - 04.2024

Production Specialist

Reichhold/Polynt Composites
02.2019 - 07.2022

Welding Assistant

Brown Industries
06.2017 - 01.2019

High School Diploma -

Clover Hill High School

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Alex Crowder